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Apprentice Operations Assistant

Age UK Portsmouth · Portsmouth · posted 4 September 2026

Wage
£12,480 a year
Hours
30 hours a week
Duration
1 Year 6 Months
Level
Advanced (Level 3)
Standard
Business administrator (level 3)
Starts
27 October 2026
Closing date
19 September 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

What you will gain:

  • Experience working closely with colleagues across the organisation to ensure high-quality support is provided to staff, volunteers, service users, and partners.
  • Practical experience in office administration, operational support, record management, and stakeholder communication within a charitable organisation.

Key Responsibilities:

Administrative Support

  • Provide general administrative support to the Operations Manager
  • Manage incoming and outgoing correspondence, including emails and post.
  • Assist with data entry and updating organisational records.

Operational Support

  • Support the coordination of day-to-day office activities.
  • Assist with scheduling meetings, appointments, and room bookings.
  • Help maintain operational documents, policies, and procedures.
  • Assist with monitoring and maintaining office equipment.

Customer and Service User Support

  • Respond to basic enquiries from service users, volunteers, and external organisations.
  • Support the delivery of excellent customer service across all activities.
  • Maintain confidentiality when handling personal and sensitive information.

Data and Compliance

  • Ensure records are maintained accurately and in accordance with GDPR requirements.
  • Support data collection and reporting activities.
  • Assist with audits and compliance checks where required.
  • Follow Age UK Portsmouth's safeguarding, health and safety, and data protection policies.

Team Support

  • Work collaboratively with staff and volunteers across departments.
  • Attend team meetings and training sessions.
  • Contribute ideas for improving administrative and operational processes.
  • Undertake other reasonable duties as requested by the Operations Manager.

Who you will be:

  • Someone with a genuine interest in developing administrative and operational skills.
  • Someone with a genuine enthusiasm for working within a charitable organisation that supports older people.
  • Someone with a professional and respectful approach when dealing with staff, volunteers, service users, and external partners.
  • Someone with the ability to maintain confidentiality and handle sensitive information appropriately.
  • Someone with the willingness to undertake training and complete all requirements of the apprenticeship programme.

Where it leads

Upon successful completion of the apprenticeship a permanent position or find alternative suitable role within the organization based on person’s skills and learning would be considered.

About Age UK Portsmouth

Age UK Portsmouth is an independent, locally registered charity who has been caring for vulnerable and isolated older people in Portsmouth and the local area for over 80 years. Responsible for their own funding and services, and a brand partner of the national Age UK organisation, their mission is 'To help adults in Portsmouth and Southeast Hampshire enjoy a better quality of life, with a specific focus on all aspects of getting older.'

Age UK Portsmouth has regularly responded to an ever-changing environment, including anticipated changes in commissioning, social care, society and not least, the changing expectations of older people.

Things to consider

Things you need to know:

  • This is an 18-month apprenticeship including end point assessment.
  • This is an in-person role at the Age UK office in Portsmouth and learning is work-based and will take up 6 hours in one day for the working week.
  • To apply you must have lived in the UK for a minimum of 3 years before the start date of the apprenticeship learning and have authorisation to work in the UK.
  • You cannot apply if you already have a qualification equal to or higher than the apprenticeship standard being studied.
  • You can apply if you have a higher qualification than the apprenticeship standard in an unrelated subject.
  • You should live in the area local to the employer and the college campus offering the apprenticeship.
  • This is a combination of work and learning so you will need to commit to the learning and stay at the employers until the apprenticeship is successfully completed.

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsTeam workingPunctualReliableWilling to learnFlexibleAccuracyPositive AttitudeProfessionalRespectfulCommitted

Entry requirements

  • GCSE English (grade 5) — desired
  • GCSE Math (grade 5) — desired

Where you'll work

  • THE BRADBURY CENTRE, 16-18 KINGSTON ROAD, PORTSMOUTH, PO1 5RZ

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