Business Admin/Customer Care Apprentice
Nordell LTD · Worthing · posted 2 June 2026
Apply on the official government service →No Apprentice League account needed — we never gate applications.
Main Responsibilities and Tasks:
- To Act in a Professional Manner at ALL Times
- To develop the ability to handle various tasks simultaneously and adapt to changing priorities and urgencies
Customer Care:
- Processing sales orders onto the company's ERP system
- Sales order checking and validation
- Answering phones and managing incoming emails, responding directly or directing appropriately
- Keeping customers updated throughout the full order cycle
- Supporting the coordination and response to customer queries and concerns
- Actioning responses in a prompt and professional manner
- Providing general administrative support and front of house duties as required
Commercial/Buying Exposure:
- Assisting with processing purchase orders within the ERP system
- Supporting the tracking of outstanding purchase orders and deliveries
- Liaising with suppliers regarding order acknowledgements and updates
- Supporting the maintenance of supplier information within the ERP system
Planning Exposure:
- Providing support for the Commercial Manager where required
- Assisting with basic planning and order tracking activities
- Supporting communication between departments to ensure customer requirements are met
General Responsibilities:
- Documenting processes and supporting updates to standard operating procedures
- Achieving tasks within set timeframes to meet departmental targets
- Supporting continuous improvement within the department
- Carrying out any other reasonable tasks as requested by the Commercial Manager or Commercial Director
- Observing Health & Safety and manual handling regulations
- Ensuring all company directives, policies and procedures are adhered to
- Maintaining 5S and general housekeeping standards
- Adhering to the practices detailed in the employee handbook
Your training
Business Administrator Level 3.
Where it leads
To become a fully trained and qualified in business administration and customer care with Nordell.
About Nordell LTD
Nordell say:
Nordell is one of the UK’s leading plastic injection moulders, delivering plastic injection moulding services that help businesses turn ideas into engineered plastic components built for lasting value.
From our state-of-the-art facility in Worthing, West Sussex, we combine technical expertise, automation and sustainability to achieve dependable results from concept design and tooling through to full-scale production.
Our injection moulding operations run in a clean, controlled production environment, supporting improved consistency, surface finish and technical performance across every component we produce.
We help manufacturers bring better products to market faster, with repeatable quality and a reliable UK partner they can trust.
Things to consider
Demonstrates a proactive attitude to learning and development.
Willingness to take initiative and support the wider team.
Able to work in a busy environment whilst maintaining accuracy.
High degree of concentration required, particularly when processing orders and handling customer communications.
As with all apprenticeships, this requires a long-term commitment – there will be assignments and logbook entries to complete. This is a fantastic opportunity to work with a top company, whilst you work towards nationally recognised qualifications.
Skills they're looking for
Entry requirements
- GCSE English, Maths (grade 4/5 C or above) — essential
- GCSE ICT (grade 4/5 C and above) — desired
Where you'll work
- UNIT 3-5, DOMINION WAY, WORTHING, BN14 8NW
Similar apprenticeships
- Apprentice Building Services EngineerGlyndebourne Productions Limited · New Road
- Apprentice Client Accounts AdministratorThe Letting Partnership LTD · 3 Liverpool Gardens
- Apprentice CNC Machining TechnicianUnibloc Hygienic Technologies UK, LTD · Hailsham
- Apprentice Machining TechnicianSupercraft Ltd · West Byfleet