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Business Administration Level 3 Apprenticeship

Dr A P Hall & Partners · Sittingbourne · posted 10 September 2026

Wage
£15,600 a year
Hours
37.5 hours a week
Duration
1 Year 6 Months
Level
Advanced (Level 3)
Standard
Business administrator (level 3)
Starts
12 October 2026
Closing date
10 October 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

Reception and Patient Services:

  • Welcome patients and visitors to the practice in a friendly and professional manner
  • Answer incoming telephone calls and deal with patient enquiries appropriately
  • Book, cancel and rearrange appointments in accordance with practice procedures
  • Assist patients with general queries and signpost them to appropriate services
  • Register new patients and update patient details accurately
  • Handle confidential and sensitive information appropriately at all times
  • Process requests for repeat prescriptions and other routine patient requests in line with practice procedures
  • Maintain a clean, tidy and welcoming reception area
  • Liaise with clinicians and other members of the practice team to support patient care

Administrative Duties:

  • Carry out general office and administrative tasks to support the smooth running of the practice
  • Enter and update information accurately on the practice computer system
  • Scan, upload and file documents and correspondence
  • Process incoming and outgoing post and electronic communications
  • Assist with processing referrals, hospital correspondence and other clinical administration as directed
  • Maintain accurate records and ensure information is filed appropriately
  • Assist with practice audits, searches, QOF, reports and data collection when required
  • Support the Practice Manager and other members of staff with day-to-day administrative tasks

Where it leads

Learning and Development:

  • Attend apprenticeship training and complete all required coursework and assessments
  • Develop an understanding of how a GP practice operates and the different roles within primary care
  • Participate in team meetings, training sessions and supervision
  • Follow practice policies and procedures and contribute to maintaining high standards of patient care
  • Develop knowledge of confidentiality, information governance, safeguarding, health and safety and data protection
  • Take responsibility for personal learning and development and seek support when required

About Dr A P Hall & Partners

A GP apprentice will support patients, clinicians and the wider practice team by carrying out a combination of reception, administrative and general practice support duties. You will receive training and supervision and will gradually develop your knowledge, confidence and skills within a primary care environment.

Things to consider

Disclosure and Barring Service (DBS).

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsAdministrative skillsTeam workingNon judgementalPatience

Entry requirements

  • GCSE English (grade 4/C) — essential
  • GCSE Maths (grade 4/C) — essential

Where you'll work

  • 70 EAST STREET, SITTINGBOURNE, ME10 4RU

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