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Business Administration Reception Apprentice

Forest Hill Road Group Practice · London · posted 28 July 2026

Wage
£12,480 a year
Hours
30 hours a week
Duration
1 Year
Level
Advanced (Level 3)
Standard
Business administrator (level 3)
Starts
24 August 2026
Closing date
21 August 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Meeting and greeting patients
  • Answering telephones promptly and directing calls where necessary
  • To run the appointment system effectively
  • Removal and filing of patient medical records
  • Admin tasks such as registration of patients, change of address, etc.
  • Processing prescriptions
  • Taking requests for home visits and medical advice
  • Dealing with patient queries
  • Opening and closing of the surgery
  • Setting/restoring the telephone system
  • Sorting incoming post and taking post to the Post Office
  • Ensuring patient waiting areas are tidy and ventilated
  • Keeping notices and signs tidy and up to date
  • Ensuring all essential tasks are complete and handing over non-urgent tasks properly before leaving
  • Helping to cover colleagues' absences where necessary
  • Any other duties deemed relevant to this post

Your training

Level 3 Business Administrator Apprenticeship Standard:

  • Full on-the-job and off-the-job training will be delivered supported by our Training Provider- Davidson Training UK Ltd
  • All training will be carried out within the workplace during working hours
  • Level 2 Functional Skills in English and mathematics (if you do not already hold the equivalent)
  • Full training will be given, leading to a recognised Business Administrator Apprenticeship Standard

Where it leads

  • Full-time position potentially being offered to the right candidate

About Forest Hill Road Group Practice

Forest Hill Group Practice is committed to preserving and enhancing its good reputation for being caring and innovative by providing the highest quality medical services in a friendly, happy and healthy environment, where the promotion of health and well-being to patients and staff is paramount.

Things to consider

In the performance of the duties outlined in this job description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare professionals. Any such information from any source is to be regarded as strictly confidential.

Skills they're looking for

Communication skillsIT skillsOrganisation skillsCustomer care skillsProblem solving skillsTeam workingInitiativePatienceWorking well under pressurePoliteMust be able to multi taskWilling to learnFlexible and proactiveResourcefulEnergeticConfident individualDiscreet

Entry requirements

  • GCSE English (grade 4-9 (A* - C)) — desired
  • GCSE Maths (grade 4-9 (A* - C)) — desired

Where you'll work

  • 1 FOREST HILL ROAD, LONDON, SE22 0SQ

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