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Business Support Apprentice

Pilkington Group Limited · Bradford · posted 13 October 2026

Wage
£18,798 a year
Hours
37.5 hours a week
Duration
1 Year 6 Months
Level
Advanced (Level 3)
Standard
Business administrator (level 3)
Starts
1 January 2027
Closing date
10 November 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Provide a welcome and timely response to customer queries via telephone and email
  • Provide order confirmations, proof of delivery documentation and other post-order communication as requested
  • Contribute to the achievement of high level service targets in relation to customer needs
  • Contribute to the receipt, processing and delivery of all orders for Pilkington Bradford with high levels of first-time accuracy and ensuring professional and appropriate communications on all order-related matters
  • Work with the Customer Service Team Leader to receive, process and resolve all customer claims and complaints through the claims and complaints management system, ensuring professional and appropriate communications on all complaint-related matters
  • Work with Sales and Operational teams to achieve Profit, Price Targets and Volume, for the Merchanting Sector
  • Contribute to the development and submission of Volume Forecasts/Price Forecasts by Product and Customer
  • Maintain work records as per Company requirements
  • Be able to work independently and as part of a team
  • Ensure all Time & Attendance data is completed in a timely manner before submitting to payroll
  • Maintain holiday records for all employees
  • Ensure all Purchase Orders are processed through the relevant system, receipted and authorised by the relevant Manager
  • Complete all month end reports in a timely manner including Petty Cash, Staff Cash Sales

Your training

Business Administrator Level 3.

Where it leads

A permanent role in our Customer Service Team.

About Pilkington Group Limited

As a member of the NSG Group, Pilkington United Kingdom Limited is one of the leading glass suppliers in the UK. We manufacture, process and distribute glass in the UK under the Pilkington brand name, using the most advanced glass and coating technologies. We offer a wide range of innovative flat glass solutions for the construction industry and we also manufacture and supply products for non-building related applications such as digital signage and displays. We employ around 3,000 people across the UK and the Pilkington brand is synonymous with technical excellence and service in the glass industry.

Things to consider

Must pass a pre-employment health assessment including drug and alcohol test.

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsAdministrative skillsNumber skillsAnalytical skillsLogicalTeam workingInitiativePatienceSelf motivatedPolite

Entry requirements

  • GCSE English (grade 4 or C or above) — essential
  • GCSE Maths (grade 4 or C or above) — essential
  • GCSE Business Studies (grade 4 or C or above) — desired

Where you'll work

  • 1 Bridgeway, Bradford, BD4 9SN

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