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Civil Enforcement Officer Apprentice

Marston (Holdings) Limited · Bolton · posted 22 October 2026

Wage
£27,027 a year
Hours
42.5 hours a week
Duration
1 Year
Level
Intermediate (Level 2)
Standard
Customer service practitioner (level 2)
Starts
24 November 2026
Closing date
10 November 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

You will patrol public streets and car parks, helping keep communities safe and accessible by:

  • Advising the public on parking rules and safe parking
  • Issuing Penalty Charge Notices to incorrectly parked vehicles
  • Responding to public enquiries professionally and courteously
  • Reporting abandoned vehicles and equipment issues
  • Supporting enforcement colleagues when required

Your training

Customer Service Practitioner Level 2.

No previous experience is required - training and support will be provided throughout your apprenticeship, delivered by Smart Training & Recruitment. 

Where it leads

Upon successful completion of the Level 2 Customer Service Apprenticeship, there will be the opportunity to study for the next level.

About Marston (Holdings) Limited

Marston Holdings (including our NSL brand) delivers leading technology enabled services to support communities, government and private sector partners. Our Transportation team helps keep streets safe, accessible, and welcoming - you’ll recognise us as the friendly faces out and about in your local area.  

Things to consider

  • Ability to work shifts
  • It is essential that all applicants have held a full UK driving licence for at least 12 months and with no more than 6 points
  • Handle challenging situations calmly
  • Strong communication and customer service skills
  • Self-motivated and able to work independently
  • Comfortable working outdoors

Skills they're looking for

Communication skillsCustomer care skillsProblem solving skillsNon judgementalPatiencePhysical fitness

Entry requirements

  • GCSE English (grade Grade 4) — desired
  • GCSE maths (grade 4 Grade C) — desired

Where you'll work

  • Queen Street, Bolton, BL1 1EZ

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