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Customer Care Advisor Apprenticeship

D Pearce J Payne James Payne · Bristol · posted 20 October 2026

Wage
£15,392 a year
Hours
37 hours a week
Duration
1 Year 9 Months
Level
Advanced (Level 3)
Standard
Business administrator (level 3)
Starts
23 November 2026
Closing date
5 November 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

With training and support, the successful candidate will learn to:

  • Welcome customers and visitors to the showroom.
  • Develop product knowledge and sales experience
  • Confidently advise and sell health and mobility products
  • Answer telephone calls confidently, take messages and handle enquiries.
  • Book appointments and maintain calendars.
  • Manage business emails and company inbox’s and be able to reply to customers and health professionals in a timely manner
  • Refer customers to the appropriate colleagues.
  • Keep the reception and showroom areas tidy and welcoming.
  • Support administration, data entry and customer paperwork.
  • Learn order processes including purchase and supplier orders
  • Communicate sensitively with customers who have different mobility and support needs.
  • Communicate and build professional relationships with suppliers.
  • Learn how to use different IT platforms.

Your training

You will attend the Filton Campus of SGS College to complete your training on a block-release basis.

Where it leads

  • Support with learning and development throughout the apprenticeship.
  • Opportunities to grow within the company.

About D Pearce J Payne James Payne

We help people live more independently through a range of health and mobility products, including walking aids, wheelchairs, scooters, seating and stairlifts. Our team takes pride in providing helpful advice, a welcoming environment and excellent customer care.

 

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsAdministrative skillsTeam workingInitiativeNon judgemental

Entry requirements

  • GCSE English (grade 4 and above) — essential
  • GCSE Maths (grade 4 and above) — essential

Where you'll work

  • 2-4 STOVER ROAD, YATE, BRISTOL, BS37 5JN

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