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Customer Experience Administrator Apprentice

Rocal Insulating Panels LTD · Brigg · posted 28 September 2026

Wage
£16,640 a year
Hours
40 hours a week
Duration
1 Year 6 Months
Level
Advanced (Level 3)
Standard
Business administrator (level 3)
Starts
26 October 2026
Closing date
12 October 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Handle customer enquiries via email and phone, responding promptly and professionally
  • Process customer orders accurately and efficiently, ensuring timely updates
  • Prepare quotations and process amendments with attention to detail
  • Build and maintain strong relationships with customers, acting as a main point of contact for accounts
  • Collaborate with internal teams to resolve issues and ensure smooth workflows
  • Monitor customer activity to identify opportunities for improved service or additional support
  • Provide updates on service calls and follow up to ensure customer satisfaction
  • Maintain accurate records of customer interactions, orders, and communications
  • Contribute ideas to improve processes, customer experiences, and team performance
  • Escalate complex issues to the supervisor when necessary

Your training

  • Business Administrator
  • A bespoke programme of technical and vocational training
  • Functional skills in maths and English*if applicable

The successful candidate will be assigned a dedicated work-based trainer who will provide support and guidance throughout the course. This Apprenticeship is delivered wholly in the workplace; the successful candidate will not need to attend any weekly sessions at the Grimsby Institute unless maths or English is required as part of the apprenticeship. 

Where it leads

  • Possible permanent contract upon successful completion of the Apprenticeship and further enhanced industry-based training
  • An apprenticeship allows you to earn a wage, gain valuable work experience and industry-specific competence
  • Transferable skills that are invaluable in the wider world of work

About Rocal Insulating Panels LTD

Rocal is a manufacturing business based in North Lincolnshire with over 30 years of experience producing high quality products for the construction and manufacturing sectors. The Rocal Group includes specialist divisions that design and manufacture composite doors, aluminium windows and doors, uPVC external door panels, and bespoke plastic extrusions from their six-acre production facility.

The company focuses on quality, innovation, and strong customer service, investing in people, training, and technology to support growth and deliver reliable solutions for its customers.

Things to consider

Prior to applying please ensure you are able to get to and from this workplace within the operating hours. 

Please be aware that as the first part of the process, you will be asked to complete a Learner Form and online assessments in English and maths. You will receive one-to-one information, advice, and guidance with one of the Learner Engagement Team.

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsAdministrative skillsNumber skillsAnalytical skillsLogicalTeam workingInitiativePatience

Entry requirements

  • GCSE English (grade 4/C or above) — desired
  • GCSE Maths (grade 4/C or above) — desired

Where you'll work

  • ATHERTON WAY, ANCHOLME BUSINESS PARK, BRIGG, NORTH LINCOLNSHIRE, DN20 8AR

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