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Customer Service Administrator Apprentice

Capabilities Beyond Engineering Limited · Chesterfield · posted 14 July 2026

Wage
£15,808 a year
Hours
38 hours a week
Duration
1 Year
Level
Advanced (Level 3)
Standard
Business administrator (level 3)
Starts
31 August 2026
Closing date
24 August 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Effective & efficient processing of customer orders
  • Implement and manage a contract review process
  • Ensure repeat business continuity through production
  • Coordinate and control production progress reports to customers
  • Support production scheduling and lead time targets
  • Understand and contribute to the pricing structure ensuring margins are maintained
  • Respond to enquiries on time and professionally.
    Support the strategy to increase the volume of sales in line with business objectives
  • Develop a close and effective working relationship with internal teams to support the sales projections and maintain commitment to lead times
  • Effective documentation control both internally and externally
  • Support Quality in delivering accurate and timely document packs
  • Support OTIF & delivery projections for weekly, monthly & annual budgets
  • Support the coordination of the Goods in and Despatch function
  • Presenting & analysing information and reports wherever required
  • Work as part of the team to ensure we remain our chosen market leader
  • Support the administration of transport functions to deliver cost-efficient methods resulting in adherence to lead times
  • Reception duties and customer-focused contact
  • Support export functions as and when required
  • General administration across all departments

Key responsibilities

  • Build and maintain strong, long-lasting client relationships
  • Keeping clients satisfied with the organisation and maximising repeatable business
  • Update customers on key performance indicators weekly/monthly/quarterly
  • Ensure the CRM system is utilised and accurate

Continual service improvement, including but not limited to:

  • Order processing, order acknowledgement

Order Progressing

  • Despatching & invoicing
  • Customer satisfaction survey
  • Process Improvements within the department and business to support the customer requirements
  • Responsible for legal and compliance-related document management processes through systems utilisation.
  • Maintenance of customer portals

Your training

  • Business Administrator Level 3 Apprenticeship Standard
    An apprenticeship allows you to earn a wage, gain valuable work experience and industry-specific competence
    You will be expected to work towards the Business Administrator Level 3, with support from your employer and the Chesterfield College Group

Where it leads

Upon successful completion of this apprenticeship, potential for full-time contract and progression within the company, for the right candidate.

About Capabilities Beyond Engineering Limited

CAPABILITIES BEYOND ENGINEERING LIMITED is a Manufacturing SME with ambitions for growth and expansion with high investment over the medium to long term future years. We are now looking to recruit a highly motivated, creative Marketing & Communications Apprentice to support the Marketing Executive and the company growth ambitions

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsPresentation skillsAdministrative skillsNumber skillsTeam working

Entry requirements

  • GCSE English & Maths (grade 3/D) — essential

Where you'll work

  • Williamthorpe Industrial Park, Holmewood, Chesterfield, S42 5UZ

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