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Customer Service Administrator Apprenticeship

Renuvo Limited · Kingsbury · posted 1 September 2026

Wage
£15,600 a year
Hours
37.5 hours a week
Duration
1 Year 4 Months
Level
Advanced (Level 3)
Standard
Business administrator (level 3)
Starts
28 September 2026
Closing date
25 September 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Customer Service Support
  • Key Account Management
  • Reporting on Outstanding Breakdowns
  • Gas Servicing Compliance
  • Booking Gas Safety Checks
  • Communication with Tenants
  • Legal Pack Management
  • Documentation and Record Keeping
  • Collaboration with Internal Teams
  • Continuous Improvement

Your training

  • On-the-job training, being mentored in the work place.
  • Monthly virtual online masterclass class.

Where it leads

  • Customer Service Administrator
  • Senior Administrator

About Renuvo Limited

  • A family run and customer focussed company specialising in sustainable and efficient heating solutions.

    Renuvo started in 2010 as an initiative to meet the needs of an increasing demand for renewable energy heating solutions. As gas and oil heating specialists, Renuvo became one of the first registered installers who were able to offer its clients Air and Ground source heating along with Biomass, Solar PV + Battery Storage and Solar Thermal. This provided access to large amounts of government funding, helping our customers to reduce capital costs as well as their carbon footprint.

    Our Growth
    The company grew rapidly, particularly in the social housing sector, where we secured numerous long term contracts for both domestic and commercial scale gas service, maintenance and installation work.

Things to consider

  • Reliability.
  • Willingness to learn.
  • Punctual.
  • Good customer service.
  • Able to show empathy.
  • Good IT skills.
  • Understand urgency
  • Excellent communication skills.
  • Good Listening skills.
  • Excellent attention to detail.
  • Can commit to the apprenticeship.
  • Achieve deadlines and work set by skills coach.
  • Enthusiastic.
  • Well mannered.
  • Personable.
  • Professional.
  • Respectful.

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsPresentation skillsAdministrative skillsNumber skillsAnalytical skillsLogicalTeam workingCreativeInitiativeNon judgementalPatiencePhysical fitness

Entry requirements

  • GCSE English (grade 4) — essential
  • GCSE Maths (grade 4) — essential

Where you'll work

  • Unit 1 Kingsbury Link, Trinity Road, Kingsbury, Tamworth, B78 2EX

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