Tailor CV
☰ Menu

← All apprenticeships

Customer Service Advisor (Insurance) Apprentice

NFU Mutual South Somerset · Eaglewood Park · posted 24 September 2026

Wage
£14,560 a year
Hours
35 hours a week
Duration
1 Year 3 Months
Level
Intermediate (Level 2)
Standard
Customer service practitioner (level 2)
Starts
19 October 2026
Closing date
7 October 2026
Positions
2

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Answering inbound calls
  • Providing changes to existing policies such as change of vehicle, change of address and adding drivers
  • Providing new business quotes to new and existing customers
  • Passing over calls for non-motor or home insurance products to other members of staff
  • Speaking with underwriters about policies
  • Responding to customer queries by phone and email, with occasional in-person queries
  • Dealing with payments for policies over the phone

Your training

The apprenticeship training is delivered through a combination of workplace learning and regular college attendance. This training will teach you the knowledge, skills and behaviours set out in the Customer Service Practitioner Apprenticeship Standard. On completion the apprentice will receive the Customer Service Practitioner Level 2 qualification. Functional Skills in maths and English may also be required depending on current level.   

Where it leads

  • Our policy is to promote from within, and many of our staff started in roles like this before moving up to Sales, Account Management and Managerial roles.

About NFU Mutual South Somerset

NFU Mutual South Somerset is based on the Dillington Estate just outside Ilminster. We provide a range of insurances, but this role will focus on Motor policies initially, moving onto Home insurance within the first 6 months. We are a small team of around 18 people carrying out various roles from sales through to admin.

Things to consider

You MUST be prepared to commit to your work and training for the duration of the apprenticeship. In some cases, you may be required to have a telephone interview with Yeovil College prior to your application being passed on. If a suitable candidate is found prior to the advertised closing date, it may close earlier so please apply early to avoid disappointment.

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsPresentation skillsNumber skillsAnalytical skillsLogicalTeam workingPatience

Entry requirements

  • GCSE English (grade 9 – 4 / A* - C) — essential
  • GCSE Maths (grade 9 – 4 / A* - C) — essential

Where you'll work

  • NFU OFFICE, PARK VIEW, EAGLEWOOD PARK, ILMINSTER, TA19 9DQ

Similar apprenticeships