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Customer Service Apprentice

Castle Medical Group · Ashby De La Zouch · posted 28 May 2026

Wage
£15,600 a year
Hours
37.5 hours a week
Duration
1 Year 3 Months
Level
Intermediate (Level 2)
Standard
Customer service practitioner (level 2)
Starts
21 August 2026
Closing date
7 August 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Supporting patients face to face on the front reception desk and over the telephone
  • Welcoming patients and visitors, in person in a friendly and helpful manner
  • Signposting patients to the right clinician or service
  • Provide administrative support
  • Entering information into patients records by computer
  • Ensuring correspondence, reports and results are filed promptly, to maintain a thorough knowledge of all Practice procedures and policies
  • Participate fully as a team member and attend all mandatory staff training
  • Taking responsibility for maintaining own personal development
  • Maintaining a high level of confidence and confidentiality when dealing with patients’ information and data in line with the practices confidentiality policies

Your training

Apprentices will be allocated a Trainer Assessor and training will be
planned and delivered in conjunction with the employer to meet
the individual needs of the apprentice.

The apprentice will spend 20% of their working hours in off the job
activities and training.

On the job and off the job training will be delivered in the
workplace.

Where it leads

Potential full-time position within the practice.

About Castle Medical Group

Castle Medical Group is a leading GP practice in the heart of North
West Leicestershire. Serving the population of Ashby-de-la-Zouch
and nearby villages, offering friendly and personalised healthcare.
The team delivers high-quality, patient-centered care to individuals
and families.

Things to consider

Prior to starting an apprenticeship, you will have to have a DBS check in-line with the Practices requirements.

Able to travel to and from work each day.

Skills they're looking for

Communication skillsAttention to detailOrganisation skillsProblem solving skillsTeam workingInitiativeNon judgementalPatienceConfidence

Entry requirements

  • GCSE English (grade 4 - 9) — essential
  • GCSE Maths (grade 4 - 9) — essential

Where you'll work

  • ASCEBI HOUSE, 118 BURTON ROAD, ASHBY DE LA ZOUCH, LE65 2LP

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