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Customer Service Assistant Apprentice

Luisa's Vegan Chocolates · Nottingham · posted 16 July 2026

Wage
£10,400 a year
Hours
25 hours a week
Duration
1 Year 4 Months
Level
Intermediate (Level 2)
Standard
Customer service practitioner (level 2)
Starts
1 September 2026
Closing date
7 August 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Providing excellent face-to-face customer service and building positive customer relationships
  • Responding to customer enquiries via email in a professional and timely manner
  • Processing and fulfilling customer orders accurately and efficiently
  • Printing and preparing order documentation
  • Packing customer orders to a high standard, ensuring products are presented and dispatched correctly
  • Assisting with stock handling and order preparation
  • Learning the chocolate-making process and supporting production activities
  • Developing knowledge of products to confidently assist customers with enquiries and recommendations
  • Working as part of a small team to support the day-to-day running of the business

Your training

  • Customer Service Practitioner Level 2
  • Apprentices will be allocated a Trainer Assessor, and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice
  • The apprentice will spend 20% of their working hours in off the job activities and training
  • On the job and off the job training will be delivered in the workplace

Where it leads

Full-time permanent role within the company.

About Luisa's Vegan Chocolates

Once upon a time, Luisa was a textiles teacher who always carried
chocolate in her bag. Today, she handcrafts multiple award winning
bean-to-bar chocolate from her ethical chocolate-making
business in Nottingham. At Luisa's Vegan Chocolates, we are passionate about producing high-quality craft chocolate while supporting sustainable and ethical sourcing. We pay our cocoa farmers better-than-fair prices for their exceptional beans, ensuring that every chocolate bar we make reflects our commitment to quality, fairness, and craftsmanship. As a small, friendly team, we take pride in what we do and are excited to offer an apprentice the opportunity to learn every aspect of our business, from customer service and retail to chocolate
production and order fulfilment.

Skills they're looking for

Communication skillsAttention to detailOrganisation skillsCustomer care skillsTeam workingCreativePatience

Entry requirements

  • GCSE English (grade D) — essential
  • GCSE Maths (grade D) — essential

Where you'll work

  • Unit 17, Sneinton Market, Avenue B, Nottingham, NG1 1DU

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