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Customer Service Apprentice

Digibroadcast Company LTD · Chessington · posted 10 July 2026

Wage
£12,480 a year
Hours
30 hours a week
Duration
1 Year 6 Months
Level
Advanced (Level 3)
Standard
Customer service specialist (level 3)
Starts
10 August 2026
Closing date
31 July 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

This is an excellent opportunity for someone looking to start a career in customer service, sales administration and business operations.

Throughout your apprenticeship, you will develop skills in: 

  • Customer service and professional communication 
  • Sales order processing and administration 
  • Order management and logistics coordination 
  • Working with suppliers and courier companies 
  • Business systems and stock management 
  • Time management and organisation 
  • Problem solving and teamwork 

Key responsibilies: 

With full training and support, you will learn to: 

  • Process and check customer orders accurately 
  • Contact customers when additional information is required to complete an order 
  • Keep customers updated on the progress of their orders 
  • Respond to customer enquiries by phone and email in a friendly and professional manner 
  • Assist customers with general service enquiries and resolve issues where appropriate 
  • Work closely with the warehouse and dispatch teams to ensure orders are being processed and shipped on time 
  • Help arrange courier collections and deliveries, including booking shipments and preparing shipping documentation 
  • Communicate with suppliers regarding stock availability, deliveries and order queries 
  • Update internal systems with accurate customer and order information to maintain a clear audit trail 
  • Support the sales and purchasing teams with day-to-day adimistrative tasks 
  • Assist with returns, exchanges and after-sales support 
  • Carry out general office duties to support the smooth running of the business 

Your training

  • You will receive full training while working alongside an experienced team, gaining valuable hands-on experience in a busy office environment

Where it leads

  • Long-term growth within the company
  • Skill development opportunities
  • Job security

About Digibroadcast Company LTD

We are an international provider of professional video and broadcast equipment, with offices in the UK and EU. Our high-quality stock includes camcorders, lenses, sound equipment, lighting gear, and a wide range of camcorder accessories.

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsAdministrative skillsTeam workingCreativeInitiativeFriendly and politeEnjoys helping peopleKeen to learn and developReliable and punctualEnthusiasticWilling to learn new softwarePositive

Entry requirements

  • GCSE English (grade C/4/Pass) — desired
  • GCSE Maths (grade C/4/Pass) — desired

Where you'll work

  • 15D OAKCROFT ROAD, CHESSINGTON, KT9 1RH

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