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Customer Service Apprentice - GEDU House

Global Banking School LTD · London · posted 7 July 2026

Wage
£18,000 a year
Hours
40 hours a week
Duration
1 Year 6 Months
Level
Advanced (Level 3)
Standard
Business administrator (level 3)
Starts
10 August 2026
Closing date
7 August 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

Main Description

  • Managing booking of appointments of applicants within your campus location
  • Supporting applicants queries both over the phone and via email
  • Actively involved in assisting the team for achieving the student recruitment target for each intake
  • Analysing customer feedback data to determine whether customers are satisfied with company products and services
  • Supporting the programme management team members to maximise the enrolment
  • Responding to enquiries over email
  • Supporting the team members to maximise the enrolment
  • Communicate effectively with applicants and internal team members
  • Consistently provide a quality customer experience to applicants
  • Manage agendas for business development team within the campus
  • Create and update records and databases with personnel, financial and other data
  • Analyse data from assessments
  • Assist colleagues whenever necessary

Your training

The successful candidate will complete a Customer Service Level 3 Apprenticeship standard: 

  • Functional Skills Level 2 in Maths – if applicable
  • Functional Skills Level 2 in English – if applicable

Where it leads

Excellent progression available within the company. The successful applicant will undertake more responsibilities as the Apprenticeship develops with a strong view to securing permanent employment on completion.

About Global Banking School LTD

Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK.  We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.

Things to consider

Starting salary of £18,000 progressing up to £25,000 upon completion.

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsAdministrative skillsTeam working

Entry requirements

  • GCSE Maths (grade 4-9) — essential
  • GCSE English (grade 4-9) — essential

Where you'll work

  • 260 High Street, London, E15 2JA

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