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Customer Service Apprentice - Manchester

Global Banking School LTD · Manchester · posted 9 July 2026

Wage
£18,000 a year
Hours
40 hours a week
Duration
1 Year 3 Months
Level
Advanced (Level 3)
Standard
Customer service specialist (level 3)
Starts
10 August 2026
Closing date
9 August 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

Main Duties:

  • Managing booking of appointments of applicants within your campus location
  • Supporting applicants queries both over the phone and via email
  • Actively involved in assisting the team for achieving the student recruitment target for each intake.
  • Analysing customer feedback data to determine whether customers are satisfied with company products and services.
    Supporting the programme management team members to maximise the enrolment.
  • Responding to enquiries over email
  • Supporting the team members to maximise the enrolment.
  • Communicate effectively with applicants and internal team members
  • Consistently provide a quality customer experience to applicants
  • Manage agendas for business development team within the campus
  • Create and update records and databases with personnel, financial and other data
  • Analyse data from assessments
  • Assist colleagues whenever necessary

Where it leads

  • Excellent progression available within the company
  • The successful applicant will undertake more responsibilities as the Apprenticeship develops with a strong view to securing permanent employment on completion

About Global Banking School LTD

Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK.  We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skills

Entry requirements

  • GCSE English (grade 4) — essential
  • GCSE Maths (grade 4) — essential

Where you'll work

  • Global Banking School, 4 Universal Square, Devonshire Street North, Manchester, M12 6JH

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