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Customer Service Apprentice

Volumatic LTD · Coventry · posted 29 September 2026

Wage
£24,785 a year
Hours
37.5 hours a week
Duration
1 Year 6 Months
Level
Advanced (Level 3)
Standard
Customer service specialist (level 3)
Starts
2 November 2026
Closing date
9 October 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

As a Customer Service Apprentice, you will become an important part of our Customer Support team, helping to deliver exceptional service to our customers and business partners.

You will learn how to handle customer enquiries, provide administrative support, maintain customer records and assist with resolving issues professionally and efficiently.

This role offers hands-on experience in a supportive environment where you will develop practical skills, industry knowledge and confidence in dealing with customers.

  • Respond to customer enquiries via telephone, email and online systems.
  • Provide first-line support and advice to customers.
  • Log and update customer information accurately on company systems.
  • Assist in managing service requests and customer cases.
  • Liaise with internal departments to resolve customer queries.
  • Process documentation and maintain accurate records.
  • Build positive relationships with customers and colleagues.
  • Learn and follow company procedures and service standards.
  • Contribute to continuous improvement initiatives within the department.

Your training

Our programmes use a blended learning model that’s powered by our apprenticeship delivery platform. You can expect:

  • Interactive workshops that are held both face-to-face and virtually.
  • Online coaching sessions that provide support on an individual level.
  • Enhanced eLearning content via engaging modules and skills development activities.

Where it leads

Potential for future career progression within Volumatic upon successful completion of the apprenticeship.

About Volumatic LTD

Volumatic Limited is a leading UK manufacturer of intelligent cash handling solutions, helping businesses improve efficiency, security and accuracy when managing cash. Our innovative products are trusted by retailers, hospitality businesses and organisations across the UK and beyond.

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsTeam workingProfessionalWillingness to learn & developPositive attitude

Entry requirements

  • GCSE English (grade 4/C or above, or equivalent) — desired
  • GCSE Maths (grade 4/C or above, or equivalent) — desired

Where you'll work

  • TAURUS HOUSE, ENDERMERE ROAD, COVENTRY, W MIDLANDS, CV6 5PY

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