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Customer Service Apprenticeship - Fairfield

Stevensons of Oxbridge LTD · Stockton-On-Tees · posted 14 July 2026

Wage
£19,516 a year
Hours
30 hours a week
Duration
1 Year 6 Months
Level
Advanced (Level 3)
Standard
Customer service specialist (level 3)
Starts
17 August 2026
Closing date
14 August 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

You will be responsible for:

  • Leading by example to deliver exceptional customer service and create a positive customer experience.
  • Supporting the day-to-day operation of the store and forecourt, ensuring high standards are maintained.
  • Supervising, motivating, and supporting team members throughout their shifts.
  • Assisting with staff training, coaching, and development.
  • Ensuring all cash handling, till operations, and fuel transactions are completed accurately.
  • Monitoring the store and forecourt to maintain a safe and secure environment for customers and colleagues.
  • Handling customer queries and resolving issues professionally and efficiently.
  • Supporting management with daily tasks, performance, and operational objectives.
  • Ensuring company policies, procedures, and values are followed at all times.
  • Contributing to the success of the business by promoting teamwork, efficiency, and continuous improvement.

Where it leads

Customer Service Level 3.

About Stevensons of Oxbridge LTD

Stevenson Forecourts is a family run business, retailing in fuel since 1978, our stores incorporate a large multi awarding winning convenience store offering, food to go and a petrol forecourt. We pride ourselves in offering the highest levels of standards and customer service and we are proud to serve the local community, striving to be the best forecourt retailer in the country. Through our hard work and dedication we have won numerous National awards in both the Retailing and Fuel sectors.

Things to consider

  • Positive and friendly attitude.
  • Good communication skills.
  • Reliable and punctual.
  • Willingness to learn and work as part of a team.
  • Passion for providing excellent customer service.

Skills they're looking for

Communication skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsPresentation skillsAdministrative skillsLogicalTeam workingCreativeInitiative

Entry requirements

  • GCSE English (grade 4-9) — essential
  • GCSE Maths (grade 4-9) — essential

Where you'll work

  • 318 Bishopton Road West, Stockton-On-Tees, TS19 7LZ

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