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Customer Service Apprenticeship

Hayley Group Limited · Bradford · posted 9 September 2026

Wage
£16,640 a year
Hours
40 hours a week
Duration
1 Year 1 Month
Level
Advanced (Level 3)
Standard
Customer service specialist (level 3)
Starts
1 November 2026
Closing date
11 October 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

As a Customer Service Apprentice, you’ll gain hands-on experience across key areas of the branch, building the skills needed to deliver excellent service to our customers. You will rotate through:

  • Trade Counter – supporting and serving customers face-to-face
  • Internal Sales / Office – handling calls, emails, and customer enquiries
  • Warehouse Operations – understanding stock, order fulfilment, and logistics

This well-rounded approach ensures you develop a strong understanding of both our products and how we support customers from enquiry through to delivery.

Your training

Apprentice Journey & Delivery

The Level 3 programme runs over 13 months, combining structured learning with on-the-job experience. It follows a monthly learning plan, building knowledge, skills and behaviours, with at least 187 hours of off-the-job training and a blended delivery model (online, workshops and workplace learning). 

Assessment & Progression

Learners move through a gateway stage before completing an End-Point Assessment, including a knowledge test, observation, professional discussion and project to demonstrate competence. 

Support

Apprentices receive dedicated support from a Vocational Skills Coach, alongside access to online resources, mentoring and regular guidance throughout their programme.

Where it leads

Following successful completion, there may be the opportunity to progress into a Customer Service or Internal Sales role. There are various opportunities to develop and progress within the group.

About Hayley Group Limited

DEXIS in the UK is represented by an interconnected network of established companies servicing a wide range of industry sectors with their engineering components, consumables, personal protective equipment, and related support services.

The largest of those being HAYLEY DEXIS with a history spanning five decades and over 50 branches across the UK. HAYLEY 247 DEXIS offering round the clock reactive, planned, and predictive maintenance services. To WMH TRANSMISSIONS DEXIS, specialising in linear bearing solutions and the latest collaborative robot technologies. Through to LAMOND & MURRAY DEXIS with a pedigree spanning over 100 years of gear manufacture. In all a partnership of interconnecting business that creates a unique product and service offer in the UK industrial supply sector.

The strategy of DEXIS in the UK is to focus on delivering value for customers, by continuing to facilitate innovation and product availability from leading manufacturers, empowering our people to drive forward unrivalled customer service, and retain the best people in the industry to deliver on our promises.
 
 

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsTeam workingInitiative

Entry requirements

  • GCSE any other subjects (grade 4) — desired
  • GCSE any other subjects (grade 4) — desired
  • GCSE any other subjects (grade 4) — desired
  • GCSE English (grade 4) — desired
  • GCSE Maths (grade 4) — desired

Where you'll work

  • 1-2 Newhall Nano Park, Bradford, BD5 8FJ

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