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Customer Service Apprenticeship - Northallerton

Stevensons of Oxbridge LTD · Northallerton · posted 7 July 2026

Wage
Competitive
Hours
30 hours a week
Duration
1 Year 6 Months
Level
Advanced (Level 3)
Standard
Customer service specialist (level 3)
Starts
2 September 2026
Closing date
1 September 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

You will be responsible for:

  • Deliver exceptional customer service to all customers by exceeding our customers' expectations
  • Work to deliver the Company Mission of rescuing shoppers from poor customer service
  • Be fast, polite and efficient in my duties
  • Support my colleagues with cover for sickness and holidays
  • Ensure accuracy with all till and cash operations
  • Be aware of what is happening on the forecourt and in the store, especially potential shoplifters and drive offs.
  • Arrive at work in plenty of time to start my shift and serve our customers in full uniform and well presented.
  • Work to deliver the Company's Vision and work within its Values
  • Understand my responsibility, especially on till 1
  • Providing great customer service
  • Accurately and correctly accounting for all transactions
  • Observing all activities on site – inside and out
  • Inform management of any customer feedback
  • Taking payments for all fuel transactions accurately
  • Scanning stock accurately for sale
  • Happy and satisfied customers
  • Customer feedback
  • Keeping myself, colleagues, customers safe
  • How I align to the Company Values
  • A happy person that greets our customers with a smile
  • Observant to what is going on around the whole site
  • Passionate about every role I undertake
  • Willing to learn new tasks to make me more rounded in the business
  • Smile and provide great customer service
  • Help to support my colleagues
  • Fail to live up to the company's Vision, Mission and Values

Your training

Customer Service Level 3.

Where it leads

This is a fantastic opportunity for the right candidate to earn a salary and gain a level 3 qualification.

The qualifications and experience gained on this Apprenticeship will allow you to apply for further roles within this sector.

About Stevensons of Oxbridge LTD

Stevenson Forecourts is a family run business, retailing in fuel since 1978, our stores incorporate a large multi awarding winning convenience store offering, food to go and a petrol forecourt. We pride ourselves in offering the highest levels of standards and customer service and we are proud to serve the local community, striving to be the best forecourt retailer in the country. Through our hard work and dedication we have won numerous National awards in both the Retailing and Fuel sectors

Skills they're looking for

Communication skillsCustomer care skillsTeam workingInitiativeAttention to detailOrganisation skillsPresentation skillsAdministrative skillsCreativeProblem solving skillsLogical

Entry requirements

  • GCSE Maths (grade 4-9) — essential
  • GCSE English (grade 4-9) — essential

Where you'll work

  • 10 Boroughbridge Road, Northallerton, DL7 8AT

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