Customer Service Centre Apprenticeship
Citizen Housing Group Limited · Birmingham · posted 24 July 2026
Apply on the official government service →No Apprentice League account needed — we never gate applications.
- Be responsible for handling a variety of customer enquiries via the telephone, digital channels and electronically, responding to service requests and conducting surveys
- Liaise with internal and external colleagues and customers, promoting the CSC and the organisation positively
- Receive customer service and repairs enquiries, over the telephone, digital and electronically; diagnosing problems, advising customers, arranging appointments, liaising with colleagues and contractors as appropriate and taking payments in accordance with quality and performance standards.
- Keep accurate records and updating systems to enable reporting against performance indicators
- Take ownership and responsibility for dealing with customer enquiries through to a satisfactory resolution within performance targets
Your training
Training will be provided by Solihull College and an assessor will be allocated to support you. Coaching in the workplace, on teams as well as scheduled sessions at the Solihull campus and time spent training will be part of the agreed working hours. At the end of your training, you will complete a showcase of evidence, a practical observation and a professional discussion to achieve level 3 Customer Service Specialist apprenticeship.
Where it leads
The apprentice will have the opportunity to progress into a full-time, permanent role with the company.
About Citizen Housing Group Limited
At Citizen, we offer more than just places to live, we provide homes that are a foundation for life. That’s because we believe being a Citizen means being part of something bigger and belonging to a community where everyone has a voice, respect, and can access support when they need it most.
From our rented homes to our award-winning regeneration projects, we’re passionate about providing homes that support our customers to live well and feel secure.
Skills they're looking for
Entry requirements
- GCSE English (grade 4 or above) — essential
- GCSE Maths (grade 4 or above) — essential
- NVQ Customer Service (grade pass) — desired
Where you'll work
- Unit 4040, Lakeside, Birmingham, West Midlands, B37 7YN
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