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Customer Service Practitioner Apprentice

Ivybridge Town Council · Leonards Road · posted 10 July 2026

Wage
£12,480 a year
Hours
30 hours a week
Duration
1 Year
Level
Intermediate (Level 2)
Standard
Customer service practitioner (level 2)
Starts
23 October 2026
Closing date
31 July 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Undertake clerical tasks, for example, record keeping (both manual and computerised), filing, responding to routine correspondence, photocopying, message taking, data input and retrieval, as required
  • Assist with distribution of incoming mail and despatch of outgoing mail as required
  • Receive telephone and personal enquiries and take appropriate action to ensure that such enquiries are properly responded to, either responding personally or redirecting to an appropriate officer
  • Assist in all customer facing areas of the Town Council, (including The Watermark Information Centre)
  • Assist with any marketing activities, as required
  • Assist in the analysis, preparation, compilation and distribution of statistical and other information, through the formulation of reports and documentation
  • Support in organisation of Annual Town Meetings, civic events, and public consultations
  • Conform to, actively commit to, and promote Ivybridge Town Council both with internal and external customers when using any communication media, including telephone, email and face to face
  • Adhere to existing working practices, methods, procedures, undertake relevant training and development activities and to respond positively to new and alternative systems
  • Work with information technology and associate systems in accordance with Ivybridge Town Council policies and to observe data protection guidelines
  • Co-operate with the council in complying with relevant health and safety legislation, policies and procedures in performance of the duties of the post
  • Carry out the duties and responsibilities of the post in compliance with the Town Council’s Equal Opportunities policies
  • Carry out any other reasonable duties and responsibilities within the overall function, commensurate with the grading and level of responsibility of the post

Your training

Majority of the training will be done in the workplace, with the occassional workshop taking place at college. 

An Assessor will visit frequently with reviews taking place every 12 weeks. 

Where it leads

After a successful completion of the apprenticehip, you will hold a Level 2 Customer Services Practitioner qualification. 

About Ivybridge Town Council

Ivybridge Town Council provides a wide range of services and support for the local community, including managing parks, open spaces, allotments and Woodlands Cemetery; improving biodiversity and tackling the climate and ecological emergency; supporting local events, charities, community groups and youth services; and operating The Watermark as a hub for the community, arts, entertainment and business.

The Council works with residents, organisations and partner authorities to represent local views, support community initiatives, provide facilities, and help make Ivybridge a thriving and welcoming place to live, work and visit.

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsPresentation skillsAdministrative skillsAnalytical skillsLogicalTeam workingCreativeInitiativeNon judgementalPatience

Entry requirements

  • GCSE English (grade 4 / C) — essential
  • GCSE Maths (grade 4 / C) — desired

Where you'll work

  • IVYBRIDGE TOWN COUNCIL, TOWN HALL ERME COURT, LEONARDS ROAD, IVYBRIDGE DEVON, PL21 0SZ

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