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Customer Service Practitioner Apprentice (Level 2)

Miles of Tiles Imports Limited · Leamington Spa · posted 21 October 2026

Wage
£15,600 a year
Hours
37.5 hours a week
Duration
1 Year
Level
Intermediate (Level 2)
Standard
Customer service practitioner (level 2)
Starts
7 December 2026
Closing date
30 November 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Welcoming customers into the showroom and providing a friendly, professional first impression
  • Assisting customers with product enquiries and helping them find suitable tile solutions
  • Answering telephone calls and responding to customer emails.
    Supporting the processing of online orders and customer enquiries
  • Learning about our product ranges, stock availability and promotional offers
  • Assisting with order preparation and liaising with the warehouse team
  • Supporting delivery scheduling for local and national customer deliveries
  • Processing sales transactions and maintaining accurate records
  • Helping to resolve customer queries and complaints in a professional manner
  • Maintaining showroom displays and ensuring products are presented attractively
  • Using business systems and technology to support customer service activities
  • Working collaboratively with colleagues across all departments
  • Following company policies relating to health and safety, data protection and customer service

Your training

  • Training is hybrid and delivered in working hours
  • Sessions are monthly lasting approx. 3 hours 

Where it leads

  • Scope for progression and promotion within the company for the right person

About Miles of Tiles Imports Limited

We are a successful family-run tile merchant serving homeowners, tradespeople, interior designers, house builders and commercial customers. Operating from a retail showroom and off-site warehouse, we supply high-quality wall and floor tiles, tiling accessories and associated products throughout the local area and across the UK.

Alongside our busy showroom and trade counter, we operate a growing e-commerce department, processing online enquiries and orders nationwide. We pride ourselves on delivering exceptional customer service and expert product knowledge to every customer.

Things to consider

  • Must have a driving license 
  • There will be some heavy lifting and showroom cleaning and maintenance
  • Role can be labour intensive

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsLogicalTeam workingInitiativePhysical fitness

Entry requirements

  • GCSE English (grade A* - C / 9 - 4) — essential
  • GCSE Maths (grade A* - C / 9 - 4) — essential

Where you'll work

  • 15-17 Clemens Street, Leamington Spa, CV31 2DW

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