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Customer Service Practitioner Apprentice

New Line Pharmacy Limited · Ashington · posted 3 June 2026

Wage
£12,480 a year
Hours
30 hours a week
Duration
1 Year 3 Months
Level
Intermediate (Level 2)
Standard
Customer service practitioner (level 2)
Starts
10 September 2026
Closing date
14 August 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Greet patients and customers politely at the counter and on the phone
  • Receive and process prescriptions (NHS and private)
  • Label, assemble, and check medicines under the pharmacist’s supervision
  • Manage stock: ordering, unpacking deliveries, and checking expiry dates
  • Maintain accurate patient and prescription Records
  • Handle cash, card payments, and NHS exemption checks
  • Deliver excellent customer service to patients and visitors within the pharmacy
  • Support customers with general enquiries both in person and over the phone
  • Assist with stock control, replenishment, and checking deliveries
  • Maintain a clean, organised, and professional working environment
  • Support the team with administrative and day-to-day pharmacy duties
  • Develop communication and teamwork skills while working in a healthcare setting
  • Follow company procedures, health and safety, and confidentiality guidelines
  • Build confidence in dealing with customers and handling sensitive information professionally

Your training

Level 2 Customer Service Practitioner Standard Training is conducted within the store and a trainer will be allocated for on/off training.

Where it leads

Potential to go onto further training following completion. Possibility of full time employment upon completion.

About New Line Pharmacy Limited

Newline Pharmacy are a local independent chemist within Northumberland and North Tyneside. As a family-owned business now with six locations, we personally assist our patients by providing timely medications, free deliveries, treatment and advice for minor ailments, immunisations, and more.

Skills they're looking for

Administrative skillsAnalytical skillsAttention to detailCommunication skillsCustomer care skillsInitiativeLogicalNon-judgmentalOrganisation skillsPatienceTeam working

Entry requirements

  • GCSE or equivalent English (grade 4-9) — essential
  • GCSE or equivalent Maths (grade 4-9) — essential

Where you'll work

  • 110 Alexandra Road, Ashington, Northumberland, NE63 9LU

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