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Customer Service Practitioner Apprentice

Qvanta Limited · Crewe · posted 11 September 2026

Wage
£14,560 to £23,132.20 a year
Hours
35 hours a week
Duration
11 Months
Level
Intermediate (Level 2)
Standard
Customer service practitioner (level 2)
Starts
1 October 2026
Closing date
25 September 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

Key Responsibilities 
As a Customer Service Apprentice, you will: 

  • Support customers, dealerships, electrical contractors, and partners via telephone, email, and online chat
  • Assist with matching EV customers to certified electrical contractors
  • Monitor customer journeys through the Qvanta Installer.com platform and ensure customers are kept informed throughout the process
  • Make outbound calls to customers and contractors to provide updates and gather information
  • Maintain accurate customer records and update information within business systems and CRM platforms
  • Support the resolution of customer queries and issues, escalating where appropriate
  • Work closely with colleagues across operations and sales teams to ensure excellent customer service
  • Help monitor service performance and customer satisfaction levels
  • Suggest improvements that enhance the customer experience
  • Develop knowledge of Qvanta's products, services, and programmes
  • Contribute positively to team objectives and business goals

Your training

  • As part of this role, you will complete a Level 2 Customer Service Practitioner Apprenticeship
  • You will receive dedicated training and development time during working hours and be supported by both Qvanta and your apprenticeship training provider throughout the programme
  • The apprenticeship combines practical workplace experience with structured learning, helping you develop the knowledge, skills, and behaviours needed to succeed in a customer service career 

Where it leads

  • This apprenticeship offers the opportunity to build a rewarding career in an innovative industry that is helping shape the future of sustainable transport

About Qvanta Limited

Electric Vehicle (EV) charging infrastructure represents one of the fastest-growing sectors as the world transitions from traditional petrol and diesel vehicles to electric transportation. 

Qvanta was established to support the "Electrification of Everything" at scale. Through our innovative technology platform and nationwide network of certified electrical contractors, we manage the end-to-end delivery of EV charging installations and electrical services. Our solutions support electric vehicle charging, battery storage, solar integration, emergency power systems, and microgrid technologies. 

As we continue to grow, we are looking for enthusiastic individuals to join our team and help deliver exceptional customer experiences.

Skills they're looking for

Communication skillsIT skillsAttention to detailCustomer care skillsTeam workingPunctualProfessional

Entry requirements

  • GCSE English (grade C/4) — desired
  • GCSE Maths (grade C/4) — desired

Where you'll work

  • Wulvern House, Electra Way, Crewe, CW1 6GW

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