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Customer Service Specialist Apprentice

Empire Hire Group Limited · 47-49 Icknield Way · posted 21 July 2026

Wage
£17,680 a year
Hours
42.5 hours a week
Duration
1 Year 3 Months
Level
Intermediate (Level 2)
Standard
Customer service practitioner (level 2)
Starts
24 August 2026
Closing date
3 August 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

Empire Hire Group is one of the fastest growing providers of short-term hire powered access, site security and tools in the UK. The company is headquartered in Dunstable, Bedfordshire but can rent the full range of equipment across all of England and Scotland. 
 
Empire Hire Group has a huge fleet of equipment available to hire including scissor lifts, boom lifts, push around pop ups, PECO/ECO lifts, material lifts, gas lifts, access towers, podiums, steps and combi ladders, secure site storage, pallet trucks and trolleys, pipe threading equipment and professional grade drills and saws. 
 
The company's powered access equipment is ideal for a wide range of applications, including construction, maintenance, and refurbishment. The range of access equipment available is perfect for working at heights of up to 20 meters. The push around pop ups is a great economical option for smaller jobs, and the PECO/ECO lifts are manual lifts that are perfect for budget-conscious customers. 
 
Role Purpose 

  • Provide exceptional customer service as the first point of contact for customers, handle enquiries, bookings, and administrative tasks to support smooth operations.
  • Develop foundational skills in customer service, office administration, and the equipment hire industry  

Key Responsibilities

  • You will respond to inbound calls, emails, and customer enquiries promptly and professionally. Process hires bookings, orders, and hire documentation accurately. Manage customer accounts and maintain up-to-date customer records. Use hire management software for contracts and customer information. Resolve customer queries and escalate complex issues when appropriate.
  • Liaise with operations, scheduling, and engineering teams to coordinate deliveries and collections. 

Your training

Level 2 Customer Service Practitioner.

Where it leads

Permanent role within customer service upon successful completion or progression to accounts management or sales.

About Empire Hire Group Limited

Tool Hire Company

Things to consider

Please consider your transport links to get to both the employers location and the college.
Candidates must attend an initial interview with a member of our Apprenticeship Recruitment Team if they meet the initial criteria as part of the recruitment process.
Only candidates who have fully completed the application will be considered.
Please be aware that the closing date is subject to change without prior notice.

Skills they're looking for

Able to work as part of a teamAttention to detailCommunication skills

Entry requirements

  • GCSE English (grade 3/D) — essential
  • GCSE maths (grade 3/D) — essential

Where you'll work

  • Empire Hire Group, 47-49 Icknield Way, LU62JX

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