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Customer Service Specialist Apprentice

King and Fowler UK Limited · Liverpool · posted 16 September 2026

Wage
£15,392 a year
Hours
37 hours a week
Duration
1 Year 3 Months
Level
Advanced (Level 3)
Standard
Customer service specialist (level 3)
Starts
2 November 2026
Closing date
10 October 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

Customer Support:

  • Respond to customer enquiries
  • Provide order updates
  • Support customer communications
  • Prepare customer reports
  • Maintain customer records

Account Management Support:

  • Assist Customer Account Managers with customer activities
  • Monitor customer actions
  • Update CRM and ERP systems
  • Support customer review meetings
  • Help coordinate customer visits 

Supply Chain Coordination:

  • Monitor customer orders
  • Liaise with production and scheduling
  • Support delivery planning
  • Assist with expediting customer orders
  • Help resolve customer delivery queries

Continuous Improvement: 

  • Support customer satisfaction initiatives
  • Assist with customer feedback analysis
  • Participate in improvement projects
  • Develop understanding of aerospace customer requirements

Your training

The structure of the actual apprenticeship will be based on the relevant standards and tailored to take account of the individual employer's and apprentice's needs and wants. As a minimum, this will include:

  • Briefing and engagement sessions delivered by Bragd and the employer to explain the apprenticeship in more detail
  • An initial assessment of your level of relevant knowledge, skills and behaviours (KSBs) to allow a tailored, individualised programme to be developed
  • An initial assessment of your level of functional skills including English and mathematics
  • An individual learning plan (ILP) that describes the activities that will be completed as part of your learning journey
  • A structured programme of off the job (OTJ) training, learning and development activities that meet the ‘OTJ’ requirement, delivered by a team of experienced trainers and tutors
  • Ongoing 1-2-1 support from your employer and a dedicated tutor/mentor from Bragd
  • Regular assessment and signposting to help you keep you on track with developing the range of required knowledge, skills and behaviours
  • Quarterly progress reviews to recognise achievement, confirm additional support needs and identify next steps
  • Support and guidance to help you complete your end point assessment, where you will demonstrate the wide range of KSBs you have developed during your apprenticeship programme

Where it leads

Customer Service Specialist → Customer Account Manager → Key Account Manager → Commercial & Business Development Manager.

About King and Fowler UK Limited

King & Fowler is a well-established aerospace specialist with a heritage dating back to 1887. Based in Liverpool, the business provides a comprehensive range of surface treatment, special process and non-destructive testing (NDT) services to the global aerospace sector.

Things to consider

This position is only open to applicants aged 18 and over as the site operates within a specialist aerospace manufacturing environment and includes the use of industrial equipment, machinery and processes that require employees to meet specific health, safety and operational requirements.

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsLogicalTeam workingInitiativeWillingness to learnPositive and enthusiastic

Entry requirements

  • GCSE Maths, English and Computer Science (grade 9 to 4) — essential

Where you'll work

  • Unit 1-10, Harrison Way, Brunswick Business Park, Liverpool, L3 4BG

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