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Customer Service Specialist Apprenticeship

Quickline Couriers Limited · Liverpool · posted 2 September 2026

Wage
£15,392 a year
Hours
37 hours a week
Duration
1 Year 3 Months
Level
Advanced (Level 3)
Standard
Customer service specialist (level 3)
Starts
1 November 2026
Closing date
30 October 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Liaise with the Transport Department to ensure new bookings are promptly covered
  • Ensure collection, delivery, and customer contact numbers are present for all consignments, including customer contacts for jobs going out of normal working hours (07:00 - 18:00)
  • Liaise with customers and suppliers regarding any loading or unloading issues to avoid unnecessary delays and additional charges
  • Always backup any verbal conversations with customers via email including additional charges

Your training

  • Contact your assigned customer accounts to develop strong relationships and encourage greater spending. Reporting all contact in the notes section of the customer
  • Work closely with the sales team to re-establish relationships with any non-traders and upsell any current accounts
  • Participate in bi-weekly 1-1’s completed by line manager
  • Report to management and the rest of the team on your assigned customer accounts activity

Where it leads

A recognised qualification:

You’ll receive an industry-recognised certificate, such as:

  • Level 2 Customer Service Practitioner or Level 3 Customer Service Specialist (UK)
  • Additional training in communication, problem-solving, and digital skills
  • This qualification shows that you’re skilled in delivering excellent customer experiences

About Quickline Couriers Limited

Established in 2016, Quickline Couriers offers same-day and dedicated delivery services. From small vans up to artic vehicles throughout the whole of the UK and Europe with the heart of our operations strategically situated within Liverpool, Manchester, Preston, Stoke, and Birmingham, meaning we have access to all major motorways and roads which in return allows us to provide a prompt and efficient delivery service.

Skills they're looking for

Communication skillsIT skillsOrganisation skillsCustomer care skillsProblem solving skillsAdministrative skillsAnalytical skillsLogicalTeam working

Where you'll work

  • BUSINESS FIRST BLOCK A, 25 GOODLASS ROAD, LIVERPOOL, L24 9HJ

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