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Customer Services Admin Apprentice

CT Skills · 56 The Crescent, King Street, Leicester · posted 9 September 2026

Wage
£15,600 a year
Hours
37.5 hours a week
Duration
1 Year 6 Months
Level
Advanced (Level 3)
Standard
Business administrator (level 3)
Starts
12 October 2026
Closing date
10 October 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

WHAT will my DAY look like? You will be joining the financial services team and be responsible for managing overdue accounts, maintaining accurate records, and communicating effectively with clients to facilitate debt recovery. This role offers an excellent opportunity to develop your skills within a professional environment, contributing to the organisation's financial health and client relations.

Your daily tasks will include:

  • Contacting clients via telephone and written correspondence to pursue overdue payments in a professional and courteous manner
  • Analysing account data to identify delinquent accounts and prioritise collection efforts accordingly
  • Maintaining accurate records of all communication and payment arrangements using specialised accounting software
  • Negotiating repayment plans with clients, ensuring compliance with company policies and legal requirements
  • Collaborating with internal departments such as accounts payable and customer service to resolve account discrepancies
  • Performing data entry tasks related to account updates, payment histories, and client information
  • Conducting analysis of accounts receivable trends to recommend process improvements
  • Ensuring adherence to all relevant regulations regarding debt collection practices, including phone etiquette standards
  • Minimum of 6 hours per week spent on apprenticeship work and training

Your training

You'll attend monthly 1-2-1 meetings (online via teams every month - NO classroom OR college!) with your tutor and learn about modules including the organisation, stakeholders, relevant regulation, business fundamentals, processes & external factors. You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer.

Where it leads

As with any apprenticeship opportunity - if you prove yourself to be a valuable member of the team there is a strong chance of a permanent post within the business.

About CT Skills

Barratt Smith Brown provide a comprehensive global receivables management solution from credit control to third-party collections, through to litigation. A highly customisable service offering, they work to develop and implement a result-driven collections strategy that will deliver commercial.

Skills they're looking for

Attention to detailCommunication skillsCustomer care skillsInitiativeLogicalNumber skillsOrganisation skillsProblem solving skillsTeam working

Entry requirements

  • GCSE None required (grade None required) — desired

Where you'll work

  • 56 The Crescent, King Street, Leicester, LE1 6RL

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