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Customer Support Technician Apprentice

Apcrm Limited · Churchill Way · posted 4 June 2026

Wage
£22,000 a year
Hours
35 hours a week
Duration
1 Year 4 Months
Level
Advanced (Level 3)
Standard
Data technician (level 3)
Starts
14 August 2026
Closing date
7 August 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Customer support: Communicate and provide support to our client base across the UK. Our support desk provides real time help to over 3,500 users
  • Collaborate: Work closely with other members of the team to ensure our clients receive the best possible service. A whole-team approach to product development makes this a stimulating and dynamic team to be a part of, offering plenty of opportunities to grow, learn, and develop
  • Customer success: Customer success is a key part of our business, maintaining strong relationships with customers and retaining loyalty by suggesting fresh new ways to keep users engaged with Agency Pilot CRM

Your training

Why choose AI & Digital Support?

This programme brings together AI, Microsoft Copilot and broader digital skills to provide support and advice to users across a wide range of business software and Generative AI applications, enhancing digital transformation and increasing AI literacy across your organisation.

  • Accelerate AI adoption
  • Streamline productivity
  • Champion innovation

The AI & Digital Support programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.

Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments.

Apprentices will learn to use a variety of tools and technologies, including:

  • Microsoft 365
  • Microsoft Copilot
  • SaaS (Software as a Service) applications.

Where it leads

  • 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average

About Apcrm Limited

Agency Pilot CRM are a software company based in Chapeltown, Sheffield. Our feature product is a comprehensive client relationship management (CRM) system used predominantly by commercial property professionals.

Skills they're looking for

Communication skillsAttention to detailOrganisation skillsProblem solving skillsTeam working

Entry requirements

  • GCSE 3 of any subject (grade 4+ (A* - C)) — essential
  • GCSE Maths & English (grade 3+ (D or above)) — essential

Where you'll work

  • UNIT 6B, SHEFFIELD S35A BUSINESS PARK, CHURCHILL WAY, CHAPELTOWN, S35 2PY

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