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IT Service Desk Apprentice

Dover District Council · Dover · posted 24 July 2026

Wage
£23,151.50 a year
Hours
40 hours a week
Duration
1 Year 5 Months
Level
Advanced (Level 3)
Standard
Information communications technician (level 3)
Starts
28 August 2026
Closing date
21 August 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Ensuring availability of services to staff, councillors and residents
  • Setup, securing, deployment and support of endpoint devices (laptops, desktops, mobile phones/tablets)
  • Keeping assets up-to-date on systems such as equipment register, Intune
  • Supporting line of business applications
  • Keeping software on endpoint devices up-to-date, prioritising updates to software versions with known vulnerabilities
  • Troubleshooting and resolving issues on endpoints, servers, audio video equipment, telephony and other technology used by staff and councillors
  • Log and keep support tickets up-to-date. Creating knowledge articles to share knowledge with other support staff when needed
  • Implementing IT changes that have been approved via change control process
  • Keep databases of software and assets up-to-date
  • Proactively monitoring consoles in Microsoft 365, in an attempt to resolve issues early
  • Creating, configuring and removing user accounts and attributed systems such as telephony
  • Administer databases, including SQL and Oracle

Your training

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux and PowerShell.

Where it leads

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About Dover District Council

Start your career in IT Support with Dover District Council!

Skills they're looking for

Communication skillsIT skillsOrganisation skillsCustomer care skillsProblem solving skillsAnalytical skillsTeam working

Entry requirements

  • GCSE 3 of any subject (grade 4+ (A* - C)) — essential
  • GCSE Maths & English (grade 3+ (D or above)) — essential

Where you'll work

  • Honeywood Close, White Cliffs Business Park, Dover, Kent, CT16 3PJ

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