IT Service Desk Apprentice
Extech LTD · Burgess Hill · posted 24 July 2026
Apply on the official government service →No Apprentice League account needed — we never gate applications.
- Logging and triaging tickets (phone / email)
- New laptop / desktop setups
- 1st line support tickets
- Workbench jobs
- IT documentation
Your training
Why choose our AWS Cloud Support Specialist L3 programme?
The AWS Cloud Support Specialist apprenticeship allows you to recruit fresh cloud talent or upskill your existing workforce to become work-ready first-line IT support, specialising in AWS and cloud management. An AWS Cloud Support Specialist’s role is desk-based and revolves around system user queries and resolving faults in a helpdesk environment. AWS Cloud Support Specialists are expected to rectify or escalate faults swiftly, to mitigate internal and external impact.
The AWS Cloud Support Specialist Level 3 apprenticeship enables the apprentice to:
- Understand how to carry out a methodical approach to problem-solving
- Become aware of the key organisational, cultural and health and safety considerations required by AWS Cloud Support Specialists
- Comprehend core networking principles, including network addressing, Cloud, Virtualisation and Security
- Gain a fundamental understanding of operating system concepts in cloud-based environments
- Grasp the concept of cloud-enabled systems, secure integration, disaster recovery, principles of test plans and automation tools
Tools and technologies learned: Learners will learn to use AWS.
Where it leads
You will be working with the Service Desk team, overseen by the Manager and Senior Engineer supporting a large number of customers and grow solid skills to become a fully trained Cloud Engineer.
We are hopeful that If we are the right fit for one another, a full time role may be available for you after the apprenticeship so we continue to grow your skills and our teams capacity.
About Extech LTD
Extech Cloud is a forward-thinking IT managed service provider (MSP) and Microsoft Solutions Partner based in Burgess Hill, West Sussex. Specialising in proactive IT support, cloud transformation, cybersecurity, and modern workplace solutions, Extech Cloud helps small to mid-sized businesses across the South of England streamline their operations and embrace digital change. Their services include Microsoft 365 optimisation, Azure cloud solutions, VOIP telephony, and robust data protection strategies tailored to each client’s needs.
Skills they're looking for
Entry requirements
- GCSE 3 of any subject (grade 4+ (A* - C)) — essential
- GCSE Maths & English (grade 3+ (D or above)) — essential
Where you'll work
- Unit 3, K B F House, 55 Victoria Road, Burgess Hill, RH15 9LH
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