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Customs Bureau Apprentice Clerk

Dhl Global Forwarding (UK) Limited · Lichfield · posted 3 November 2026

Wage
£15,600 a year
Hours
37.5 hours a week
Duration
1 Year 6 Months
Level
Advanced (Level 3)
Standard
Business administrator (level 3)
Starts
7 December 2026
Closing date
20 November 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Prepare, submit, and monitor import and export customs declarations in accordance with HMRC regulations and customer requirements
  • Provide timely and professional support to customers, internal stakeholders, and external partners, ensuring excellent customer service
  • Investigate and resolve customs-related issues, discrepancies, and exceptions, escalating where necessary
  • Manage and coordinate time-critical customs activities, ensuring service levels and operational deadlines are met
  • Maintain accurate records, reports, and documentation to support compliance, audits, and KPIs
  • Liaise with the Global Service Centre (GSC) and other stakeholders to obtain and share relevant information
  • Ensure compliance with customs legislation, customer requirements, and DHL policies
  • Support new customer onboarding and contribute to continuous improvement initiatives
  • Undertake additional duties and training as required to support the wider team and maintain regulatory knowledge
  • Ensure that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g., anti-corruption
  • Contribute to the First-Choice continuous improvement program

Your training

  • On the job training delivered by the employer
  • Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment
  • For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3
  • Allocation of an apprenticeship delivery coach who will carry out regular training
  • Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop
  • Identify, track and support 6 hours off the job training activities
  • Quarterly formal progress review meetings, identifying learning achievements and next steps

Where it leads

  • The Apprenticeship will initially be a 24 month Fixed Term Contract (FTC), with the aim that Apprentices either move onto a further Apprenticeship or a permanent role  within the business – subject to a suitable vacancy being available and in line with the selection process for the role 

About Dhl Global Forwarding (UK) Limited

DHL Global Forwarding (DGF) is one of the five DHL divisions within DPDHL Group. DGF UK specialise in shipping freight by air and sea. We are the world and UK market leader for airfreight and number two for ocean freight. At DGF we have over 30,000 employees working across more than 200 countries. In the UK we have over 1,000 colleagues working across office, warehouse and transport roles. We collect, store and deliver the goods and handle customs formalities.

Things to consider

  • Candidates will need to evidence previous 5-year education / employment with no gaps

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsAdministrative skillsNumber skillsTeam working

Entry requirements

  • GCSE English (grade Minimum Grade C or 4) — essential
  • GCSE Maths (grade Minimum Grade C or 4) — essential

Where you'll work

  • Fradley Distribution Park, Wood End Lane, Lichfield, WS13 8NE

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