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Desktop Support Engineer Apprentice

National Housing Federation Limited · London · posted 28 October 2026

Wage
£15,600 to £24,784.50 a year
Hours
37.5 hours a week
Duration
1 Year 5 Months
Level
Advanced (Level 3)
Standard
Information communications technician (level 3)
Starts
7 December 2026
Closing date
27 November 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

An exciting opportunity has arisen at the National Housing Federation (NHF) for a Desktop Support Engineer. The NHF is the voice of housing associations in England. We are the trade body to almost 600 housing associations, who have grown from philanthropic roots to provide 2.6 million homes to around six million people.

Key elements of the role:

  • Complete responsibility for the helpdesk queue.  Taking ownership of all calls logged and working with ICT team members to find an effective resolution.
  • Installing, troubleshooting, diagnosing, maintaining, upgrading and auditing all applications, hardware and equipment to ensure optimal workstation performance.
  • Working with the ICT team to ensure the NHF's ICT infrastructure is effective, up to date, secure, resilient, able to support the current environment but also capable of providing for future developments in technology.
  • Ensuring that all systems and configuration documentation is kept up-to-date.

Your training

Information Communications Technician Level 3 Apprenticeship Standard. You will also receive full training and support from the Leep Talent Apprenticeship Team to increase your skills.

Where it leads

Potential full-time position for the right candidate after completion of the apprenticeship.

About National Housing Federation Limited

We are the voice of England’s housing associations.

Our housing association members provide homes for around six million people, and are driven by a social purpose: providing good quality housing that people can afford.

We support our members to deliver that social purpose, with ambitious work that leads to positive change.

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsPresentation skillsAdministrative skillsAnalytical skillsLogicalTeam workingCreativeInitiativeMotivatedCan do attitudeTech SavvyHardware and SoftwareTroubleshootingPassion for IT

Entry requirements

  • GCSE English (grade 4/C +) — essential
  • GCSE Maths (grade 4/C +) — essential

Where you'll work

  • Lion Court, 25 Procter Street, London, WC1V 6NY

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