Tailor CV
☰ Menu

← All apprenticeships

End User IT Apprentice

Cybit Limited · Newcastle Upon Tyne · posted 24 June 2026

Wage
£16,000 a year
Hours
37.5 hours a week
Duration
1 Year 5 Months
Level
Advanced (Level 3)
Standard
Information communications technician (level 3)
Starts
10 August 2026
Closing date
3 August 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Providing a high level of customer service to customers via telephone, email, and the customer portal
  • Gathering information from customers regarding their incidents and recording accurately on the service management tool
  • Prioritising incidents and requests, ensuring they are resolved within service level commitments and escalating them to 1st/ 2nd/3rd line when appropriate
  • Various administration duties such as receiving, packing, and dispatching goods
  • Resolving incidents and requests in a logical and thorough manner. This may include using technologies such as Windows, Active Directory, 365 and Citrix

Your training

Why choose our Azure Cloud Support Specialist Apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premises and cloud-enabled technologies and services
  • Learn technical content that aligns with and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 Fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

Where it leads

  • Broader Business Engagement: As a diverse business, there are options to expand the remit to 1st/2nd/3rd line or transition fully into one of these discipline areas
  • Leadership & Management roles: The opportunity to develop into future entry-level leadership roles within Managed Services
  • Technical Consultancy: The opportunity to deliver complex cloud and IT solutions to existing and new customers

About Cybit Limited

Our success is people powered, and we're on a mission to work with the best.  We operate out of three offices, Berkshire, Newcastle & Belfast, and have 150 employees across Cybit. We have great relationships with our vendors, and we’re a Microsoft Gold Partner, Qlik Select Partner, Alteryx Premier Partner, AWS Advanced Consulting Partner, Palo Alto Platinum Innovator, F5 Gold Partner and more! Within our Managed Services division, we work closely with customers providing technical support and maintenance to all supported IT business users, systems, hardware, and applications. As well as our Managed Service division, we also have Data & Analytics and Cyber Security specialist arms to the business, setting us apart from other IT consultancies.

Skills they're looking for

IT skillsAttention to detailTeam workingNon judgemental

Entry requirements

  • GCSE any 3 subjects (grade 4+ (A*-C)) — essential
  • GCSE Maths & English (grade 3+ (D or above)) — essential

Where you'll work

  • Equinox House Silver Fox Way, Cobalt Business Park, Newcastle Upon Tyne, NE27 0QJ

Similar apprenticeships