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GP Receptionist Business Administration Apprenticeship

New Road Medical Centre · Walsall · posted 10 September 2026

Wage
£15,600 a year
Hours
37.5 hours a week
Duration
1 Year 6 Months
Level
Advanced (Level 3)
Standard
Business administrator (level 3)
Starts
5 October 2026
Closing date
29 September 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

Your duties will include, but are not limited to;

  • Greeting and booking in or patients for clinics accordingly
  • Dealing with patient enquiries efficiently and courteously
  • Making appointments on the system, by processing appointment requests for today, future appointments from patients on person and on the telephone
  • Processing repeat prescriptions and filing for collection within 48 hours
  • Taking Home visit requests
  • Receiving specimens from patients ensuring all their details have been recorded whilst following health and safety policy
  • Tidying waiting room after appointments, ensuring premises are kept tidy between visits from the cleaning staff, tidy and sort magazines and leaflets, discarding old and damaged items as necessary

Key Responsibilities:

  • To ensure that all visitors and telephone callers to the practice are greeted professionally
  • To ensure all telephone calls are managed appropriately
  • To manage the flow of patients arriving at the reception desk, for appointments, prescriptions or queries
  • To ensure the clinical staffs receive medical record as requested

Your training

  • Business Administration Level 3 Apprenticeship Standard
  • Functional Skills if required 
  • Off-the-job training will follow the time allocations outlined in the Occupational Standard

Where it leads

  • There will be a permanent position available for the right candidate

About New Road Medical Centre

A GP practice based in Leamore. Our practice hosts the following services and clinics: chronic disease monitoring, diabetes clinic, NHS health check, phlebotomy, cervical smear, baby clinic and medication reviews amongst other services.

Things to consider

A DBS check is required before the applicant can start.

Skills they're looking for

Communication skillsAttention to detailOrganisation skillsCustomer care skillsPresentation skillsAdministrative skillsTeam workingInitiativePatienceGood Time KeepingPositive Attitude

Entry requirements

  • GCSE English (grade C/4 or above) — essential
  • GCSE Maths (grade C/4 or above) — essential

Where you'll work

  • HARDEN HEALTH CENTRE, HARDEN ROAD, WALSALL, WS3 1ET

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