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ICT Support Technician Apprentice

Kainuu LTD · Merseyside · posted 30 July 2026

Wage
£16,000 a year
Hours
37.5 hours a week
Duration
1 Year 4 Months
Level
Advanced (Level 3)
Standard
Information communications technician (level 3)
Starts
1 October 2026
Closing date
1 September 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Respond to incoming IT support requests via phone, email and remote support tools.
  • Log, prioritise and update support tickets using the company's helpdesk system.
  • Troubleshoot hardware, software and connectivity issues.
  • Configure and deploy laptops, desktops and mobile devices.
  • Support Microsoft Windows operating systems and Microsoft 365 applications.
  • Assist with password resets, user account administration and access permissions.
  • Escalate complex technical issues to senior engineers when required.
  • Maintain accurate technical documentation and customer records.
  • Carry out system checks and routine maintenance to ensure devices remain operational.
  • Deliver excellent customer service while keeping customers updated on the progress of their support requests.

Where it leads

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Successful completion of the apprenticeship may lead to a permanent full-time role, subject to performance and business needs.

About Kainuu LTD

Our Digital Marketing, IT Infrastructure, Content Creation, and Data Analytics apprenticeships are designed in collaboration with employers. We combine expert teaching and learning with real-world experience to equip our apprentices with the skills, knowledge, attitudes and behaviours for a successful career.

Things to consider

  • Has a genuine enthusiasm for technology and IT support.
  • Enjoys troubleshooting and finding solutions to technical problems.
  • Is organised, reliable and able to manage multiple tasks.
  • Has strong communication skills and enjoys helping people.
  • Can work well both independently and as part of a collaborative team.
  • Is keen to learn, develop new skills and build a career in the IT industry.

Skills they're looking for

Communication skillsIT skillsCustomer care skillsTeam workingInitiative

Where you'll work

  • Birkenhead, Merseyside, CH41 1AA

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