Infrastructure Operations Engineer Apprenticeship
Softserve Systems Limited · London · posted 1 September 2026
Apply on the official government service →No Apprentice League account needed — we never gate applications.
- Monitor cloud infrastructure, platforms and applications to help maintain reliable and available services
- Respond to operational alerts, carry out first-line investigation and escalate incidents when needed
- Record, prioritise and update incidents using established service management processes
- Support routine infrastructure operations, maintenance activities, changes and service requests
- Help investigate recurring technical issues and contribute to resolving problems
- Maintain accurate technical documentation, configuration records and asset information
- Work with engineers, users and third-party suppliers to support infrastructure services
- Follow security, compliance, data protection and operational procedures
- Develop your technical skills through practical experience, training and knowledge sharing
- Contribute ideas to improve infrastructure services and operational processes
Your training
- IT Solutions Technician Level 3
- Blended training with SoftServe LTD and Learning Provider
- Monday to Friday, 9am to 5pm 40 hours a week
- At least 20% of your working hours will be spent training with Learning Provider
Where it leads
You'll have a strong foundation in infrastructure operations, monitoring, service management, incident and problem management, testing, asset and configuration management, enabling progression into Infrastructure Operations Engineer and related infrastructure roles.
About Softserve Systems Limited
SOFTSERVE SYSTEMS LIMITED is a leading provider of digital advisory, software development, and digital engineering services, with 11,000+ associates and 62 offices across 16 countries. Headquartered in Austin, Texas, with European headquarters in Lviv, Ukraine, SoftServe serves clients across North America, Europe and Middle East helping them transform their businesses through technology consulting, engineering, and digital solutions.
Things to consider
- Applicants must meet the eligibility requirements for an apprenticeship in England. This includes having the right to work in England and the appropriate permission to undertake apprenticeship training in the UK
- Applicants must meet the applicable residency and funding eligibility requirements and must be able to complete the apprenticeship for its full duration
- Applicants must not be undertaking another apprenticeship or other government-funded education or training programme that would make them ineligible for apprenticeship funding
- The successful applicant will be required to provide evidence of their identity, right to work, complete Background Checks and eligibility for apprenticeship funding before starting the programme
Skills they're looking for
Entry requirements
- GCSE English language & Literature (grade Grade 5 and above) — essential
- GCSE Math (grade Grade 5 and above) — essential
- A Level English Language & Literature (grade Grade B and above) — essential
- A Level Math (grade Grade B and above) — essential
- BTEC A Level, BTEC or equivalent qualification in IT (grade Merit or above) — desired
Where you'll work
- PART LOWER GROUND FLOOR, 30 CANNON STREET, LONDON, EC4M 6XH
Similar apprenticeships
- ICT ApprenticeCubit Technology LTD · London
- Infrastructure & Cyber Security ApprenticeGateway Qualifications Limited · Colchester
- Data Technician Apprentice – UCL – London, WC1H 9BT - £27,586p/a – 37.5 hrs/wUniversity College London · London
- L4 AI & Automation ApprenticeBusinessmovers.Tech Limited · London