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IT Helpdesk Apprentice

Disconsulting I T LTD · Basingstoke · posted 19 October 2026

Wage
£19,000 a year
Hours
40 hours a week
Duration
1 Year 5 Months
Level
Advanced (Level 3)
Standard
Information communications technician (level 3)
Starts
23 November 2026
Closing date
16 November 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Provide first and second line technical support to end-users, troubleshooting and resolving hardware and software issues
  • Contribute and work within projects to ensure successful execution within defined deadlines, contributing to the smooth implementation of IT solutions for our clients
  • Install, configure, and maintain operating systems and software applications
  • Participate in client meetings, including face-to-face interactions, and pre-sales activities, providing technical expertise and building strong client relationships
  • Monitor and maintain computer networks
  • Analyse system logs and identify potential issues or trends
  • Collaborate with other IT teams to resolve complex technical problems
  • Assist in the development and implementation of IT policies and procedures

Your training

The programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.

Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments.

Where it leads

  • You will be working with the IT manager supporting a large number of employees and will grow solid skills to become a fully trained IT Technician. If we are the right fit for one another, a full-time role may be available for you after the apprenticeship

About Disconsulting I T LTD

At DISConsulting IT, we provide top-quality IT services and are committed to delivering exceptional customer experiences. We are focused on further enhancing our service delivery capabilities and solidifying our position as a leading IT service provider for small and medium-sized enterprises, charities, and non-profit organisations.

Skills they're looking for

Full UK driving licence

Entry requirements

  • GCSE 3 of any subject (grade 4+ (A* - C)) — essential
  • GCSE Maths & English (grade 3+ (D or above)) — essential

Where you'll work

  • 10 Century House, Priestley Road, Basingstoke, Hampshire, RG24 9RA

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