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IT Service Desk Engineer Apprentice

Sona IT LTD · Howard Rd · posted 22 October 2026

Wage
£23,000 a year
Hours
37.5 hours a week
Duration
1 Year 5 Months
Level
Advanced (Level 3)
Standard
Information communications technician (level 3)
Starts
24 November 2026
Closing date
17 November 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Respond to client queries via phone, email, live chat and WhatsApp, logging all contacts in Halo PSA
  • Resolve common IT issues such as password resets, MFA, Outlook, printers, drives and device performance
  • Resolve routine alerts and escalate hardware or critical issues
  • Review Microsoft 365 and backup alerts
  • Manage user onboarding and offboarding, including Microsoft 365 accounts and licences
  • Prepare, test and deploy Windows devices, including returned equipment
  • Support Mac devices managed through Mosyle MDM
  • Assist with software and agent maintenance projects
  • Escalate security alerts immediately to senior support teams
  • Follow identity verification procedures before password or MFA resets
  • Keep documentation up to date and contribute to the knowledge base

Your training

The programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.

Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments.

Where it leads

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About Sona IT LTD

Sona IT is a managed service provider supporting small and medium-sized businesses including financial services, legal, automotive, property, healthcare and charity clients. We look after their users, devices, Microsoft 365 tenants, networks, backups and security, and we take pride in fixing problems properly the first time.

Skills they're looking for

Communication skillsIT skillsOrganisation skillsProblem solving skills

Entry requirements

  • GCSE 3 of any subject (grade 4+ (A* - C)) — essential
  • GCSE Maths & English (grade 3+ (D or above)) — essential

Where you'll work

  • STANMORE BUSINESS AND INNOVATION CE, HOWARD RD, HA7 1BT

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