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IT Support Apprentice

Brindisa LTD · London · posted 23 September 2026

Wage
£22,500 a year
Hours
40 hours a week
Duration
1 Year 5 Months
Level
Advanced (Level 3)
Standard
Information communications technician (level 3)
Starts
26 October 2026
Closing date
21 October 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

IT Support and User Support

  • Log, categorise and prioritise IT faults and service requests received by telephone, email, or other approved channels (internal ticketing system). 
  • Provide professional first-line support, gathering clear information to diagnose hardware, software and connectivity issues. 
  • Troubleshoot and resolve routine issues, keeping users informed and escalating complex or business-critical matters appropriately.  

Hardware, PC and Laptop Support  

  • Carry out daily checks of meeting and conference room technology, testing screens, video conferencing, audio and other equipment and escalating or resolving faults as appropriate. 
  • Prepare, install, configure, test and deploy PCs, laptops and associated equipment. 
  • Install and configure Windows 11, standard software and required updates. 
  • Set up and troubleshoot monitors, docking stations, keyboards, mice, webcams, headsets, printers, scanners, projectors, screens and other peripherals. 
  • Diagnose common hardware faults and carry out basic repairs, replacements and routine equipment checks under supervision. 
  • Prepare equipment for users and assist with its collection, replacement, redeployment and secure disposal.  

Networking and Connectivity  

  • Assist with basic network and connectivity troubleshooting, including cables, ports, switches and wireless connections. 
  • Connect IT equipment to the network and use appropriate tools to test and identify straightforward connectivity faults. 
  • Escalate issues requiring higher-level network investigation or infrastructure changes.  

Business Systems and Communications  

  • Provide first-line support for WinMan ERP, retail EPOS and scales systems in line with established procedures.
  • Assist with basic troubleshooting of telephone, communications and meeting-room equipment. 
  • Develop broader awareness of business system integrations, including EDI, API and FTP/SFTP, through supervised learning.  

User Accounts and Access  

  • Assist with user account setup and routine access and password requests in line with authorised procedures. 
  • Follow security and data protection requirements and escalate matters outside the apprentice’s authority.  

IT Assets and Documentation  

  • Maintain accurate IT asset records, including equipment allocation, location and status.  
  • Assist with receiving, labelling, deploying, recovering and recording IT equipment. 
  • Record faults, actions and resolutions and contribute to user guides, technical documentation and standard procedures. 
  • Identify recurring issues and provide information to support service improvements.  

Learning and Development  

  • Attend apprenticeship training and complete the Level 3 Information Communications Technician qualification, using protected study and off-the-job training time. 
  • Shadow experienced IT colleagues and progressively develop from supervised tasks to independent ownership of routine activities. 
  • Develop practical knowledge of relevant IT technologies, tools, processes and service management practices. 

Your training

  • Expected duration: 17 months
  • Apprenticeship level: Level 3
  • Programme: Information Communications Technician 

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communications Technician qualification. 
The training covers the following core occupational duties: 
https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2  

Where it leads

Upon completion of the apprenticeship, the successful candidate will have a level 3 qualification as an ICT Support Technician.

About Brindisa LTD

Since 1988, Brindisa has been bringing the best of Spanish food and culture to the UK. Behind everything we do is a team of people who care deeply about great food, quality ingredients and the stories behind them!

We’re a friendly and down-to-earth bunch, united by a genuine passion for what we do. You’ll be part of a business where people are encouraged to bring their own ideas, personality and expertise to the table. New team members are introduced to the wider business and the people they’ll work with, helping them understand how all the different parts of Brindisa come together.

Things to consider

It is a requirement to have five GCSE 9-4 grades or equivalent (including English and maths) to apply for this type of apprenticeship. If you do not have these grades but have completed numeracy and literacy Key Skills/Functional Skills at level two you may also apply for these apprenticeships.  
 
Eligibility  
You must meet the following eligibility criteria to apply for the role: 

  • Have been a UK/EEA resident for the last 3 years 
  • Hold valid residency status 
  • Have the right to work in the UK  

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsLogicalTeam workingInitiativePatience

Entry requirements

  • GCSE English (grade 4/C) — essential
  • GCSE Maths (grade 4/C) — essential

Where you'll work

  • 9B WEIR ROAD, BALHAM, LONDON, SW12 0LT

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