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IT Support Engineer Apprentice

Instant On IT LTD · London · posted 25 September 2026

Wage
£22,000 a year
Hours
16 hours a week
Duration
1 Year 4 Months
Level
Advanced (Level 3)
Standard
Information communications technician (level 3)
Starts
26 October 2026
Closing date
19 October 2026
Positions
2

Apply on the official government service →No Apprentice League account needed — we never gate applications.

You are an IT apprentice with a good grasp of IT fundamentals.  You're a geek at heart, love to play around with the latest technologies and are a self-starter with a real passion for learning everything there is to know about IT. You get a buzz from solving problems in a busy environment, and you understand the importance of excellent client service. You believe the world can be a better place through the effective use of IT and want to help make that happen. 

You demonstrate a strong work ethic when it comes to managing issues for clients, with a keenness to learn and develop your skills. You are eager to engage in training so you can develop core skills for your future career in IT, as well as engaging in regular discussions with your manager and team to support your growth and success.

This is a broad role requiring a technical and analytical mind, for working with complex services. The role also requires excellent communication skills, for liaising with clients to clearly deliver technical information in easy to understand, plain English. We have robust internal training and mentorship programmes which are key to the growing team’s success, and you will be guided by experienced IT professionals. There’s no limit on your growth here – the more you put in, the more you’ll get to explore, learn, and master in the world of cutting-edge IT.

 

WHAT YOU WILL LEARN & DO DURING YOUR APPRENTICESHIP WITH US: 

  • Become an SME in the Microsoft 365 and Office Suite.
  • Provide first line analysis of all IT issues and ensure that SLAs are met.
  • Answer telephone and email queries, and update requests.
  • Keep customers informed of the status and progress of tasks and update tickets.
  • Ensure the customer is satisfied with the resolution by placing a confirmation call.
  • Assist with Windows and MAC hardware installations and configurations.
  • Work alongside other engineers to deliver top tier technical support, ensuring all steps and information is logged in our ITSM solution.
  • Perform administrative tasks such as user account creation.
  • Attend team and customer incident meetings and conference calls.
  • Complete other service-related tasks as required by your manager.
  • Aid the service by creating and maintaining documentation such as technical fixes and quick reference guides.
  • Attend all learning events and complete all apprenticeship assignments to a good standard, and on-time.  

ESSENTIAL SKILLS / EXPERIENCE / PERSON SPECIFICATION: 

  • Excellent verbal and written communication & interpersonal skills.
  • Good general IT skills and a keen interest in technology.
  • Able to work under pressure and respond to tight deadlines whilst prioritising workload.
  • Reliable, disciplined, and team spirited, with the ability to work independently. 
  • Positive, enthusiastic, committed, and flexible attitude towards work, team members, and customers.
  • Passion for delivering excellent customer service.
  • Driven by growth, eager to learn, and ready to elevate your IT skills and expertise.  

DESIRABLE SKILLS & EXPERIENCE 

  • Knowledge of IT systems and equipment (which could be acquired through personal interests/hobbies).
  • Working knowledge of Office 365, Outlook, OneDrive and Teams.
  • IT/Technical Qualifications or Certificates. 

Your training

The classroom training for the Information Communications Technician comprises of 4 modules. The apprentice will attend the training in an online classroom with their designated JBC trainer.

The modules taught are:

  • Network Fundamentals
  • Mobility and Operating Systems
  • Cloud Fundamentals
  • IT Business Principles

Each module is delivered remotely over five consecutive days, with the training weeks scheduled at intervals throughout the apprenticeship.

Where it leads

A fulltime opportunity is available after the successful completion of the apprenticeship.

About Instant On IT LTD

At Instant On IT we’re not just about IT support – we’re about real client success. We know that people and progress are key, so we’re looking for someone who loves learning, and helping others succeed to join our innovative team, where every day brings fresh challenges and the chance to develop your skills and career. If you’re a smart, driven, problem-solver, with a passion for technology, a hunger for continuous learning, and a desire to add value to our clients, you could be exactly who we’re looking for. You’ll be joining a lively, supportive team where your ideas matter and your growth never stop.

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsPresentation skillsAdministrative skillsNumber skillsAnalytical skillsLogicalTeam workingCreativeInitiativeNon judgementalPatienceKnowledge of IT systemsKnowledge of IT equipmentWorking knowledge of MS365Working knowledge of onedriveWorking knowledge of OutlookWorking knowledge of MSTeamsIT Technical qualifications

Entry requirements

  • GCSE English (grade Grade A - C (4 or above)) — essential
  • GCSE IT (grade Grade C (4) or above) — essential
  • GCSE Maths (grade Grade C (4) or above) — essential

Where you'll work

  • SUITE 29. 7TH FLOOR, 63- 66 HATTON GARDEN, LONDON, EC1N 8LE

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