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IT Support Apprentice

Esg Global (Energy) LTD · Chorley · posted 24 July 2026

Wage
£15,600 a year
Hours
37.5 hours a week
Duration
1 Year 3 Months
Level
Advanced (Level 3)
Standard
Digital support technician (level 3)
Starts
17 August 2026
Closing date
7 August 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Provide remote and face to face day-to-day 1st line support for both hardware and software including Microsoft, Google Android, Apple iOS and general hardware support (e.g. PC, Printer, Laptop)
  • Providing assistance to resolve support issues or escalating the call within the relevant team
  • Dealing with software issues e.g installation and upgrades
  • Working on an IT Service Desk Platform to pick up, progress and action tickets coming into the 1st Line support queue
  • Providing basic training over the phone for stakeholders when needed
  • Assist with set up and resource deployment, including new user set up’s, maintenance and control of user accounts, emails, password resets, and logins including network and third-party systems
  • Support Starters, Leavers & Movers within ESG
    Hardware builds
  • Check in hardware & deliveries to Corporate IT
  • Keep up to date notes on the work completed through the helpdesk

Your training

  • IT Support Technician Apprenticeship - Baltic Apprenticeships

Where it leads

  • The successful candidate can progress onto a 1st line support engineer or with training provided by ESG you can take a different route within corp IT or within ESG

About Esg Global (Energy) LTD

We are an innovative and market leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real-time, smart energy clients.

Things to consider

The successful candidate must have 4 x GCSE at A*-D / 9-3 which must include GCSE Maths at A*-C / 9-4 and English at A*-D / 9-3 or equivalent, and a Level 2 Qualification in an IT related field or relevant industry experience

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsProblem solving skillsTeam workingInitiative

Where you'll work

  • Brisance House Euxton Lane, Euxton, Chorley, Lancashire, PR7 6AQ

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