IT Support Apprentice / Field Technician (ITSSIE Limited)
Itssie Limited · Harlow · posted 14 July 2026
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- Be a friendly face of IT while users are experiencing problems.
- Taking requests from users via in email, ticketing system, telephone and in person.
- Logging full details of time and work undertaken to ticketing system.
- Completing initial troubleshooting in a timely manner.
- Monitor the Support ticket system for incidents requiring escalation or urgent attention.
- Build and maintain desktop/laptop PCs/Macs and Windows Servers.
- Follow and apply IT policies and procedures applicable to teach client.
- Help and advice with Ad-Hoc IT requirements from clients.
- Diagnose and resolve hardware and software faults.
- System health checks.
- Software and App support.
- Travel to visit other business to help with IT Support.
- Travel to other business to collect equipment from customer sites.
- Install Hardware on client's sites.
- Install infrastructure wiring on client's sites.
- Undertake other such duties as may be reasonably required, including the possibility of out of hours working when required for projects.
Your training
Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.
Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician apprenticeship:
- Microsoft Certified Azure Fundamentals (AZ-900)
- CompTIA IT Fundamentals+
- Certiport IT Specialist Networking
- Microsoft Certified Azure AdministratorAssociate (AZ-104)
Key areas covered are:
Support Technician:
- Maintenance or repair of systems faults
- Support for the roll-out of installation and commission of new systems or upgrades
Network Technician:
- Installation and commission of networks
- Maintenance or repair of network equipment
- Installation, configuration or maintenance task on either ICT related hardware or software
Digital Communications Technician
- Installation and commission of telecomsnetworks
- Maintenance or repair of telecoms networkequipment
- Installation, configuration or maintenancetask on either ICT related hardware or software
Where it leads
Full-time position may be available for candidate at the end of the apprentice.
About Itssie Limited
ITSSIE Ltd is a company based in Harlow,specialising in IT Support for small to medium sized businesses in and around the Essex area.
ITSSIE Ltd is able to provide tailored solutions for all aspects of IT including installations, taking pride in a personalised solution to fit the customer’s needs, and using their knowledge and experience to give advice on what is required and ensuring projects are completed to a high standard.
Things to consider
- Windows 10/11 – Troubleshooting Skills, setup and configuration
- Microsoft Office –Troubleshooting, excellent Outlook, Excel and Word skills
- Full UK Driver’s licence required
Skills they're looking for
Entry requirements
- GCSE 5 GCSEs including English and maths (grade 9 to 4 (A* to C)) — essential
Where you'll work
- OFFICE 42 LATTON BUSH CENTRE, SOUTHEN WAY, HARLOW, ESSEX, CM18 7BL
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