Tailor CV
☰ Menu

← All apprenticeships

IT Support Apprentice

Jansa IT · Harrow · posted 12 June 2026

Wage
£15,600 a year
Hours
37.5 hours a week
Duration
1 Year 5 Months
Level
Advanced (Level 3)
Standard
Information communications technician (level 3)
Starts
14 August 2026
Closing date
7 August 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • First line support: Imaging and maintenance of PC's
  • Setup, update and fault diagnosis of customer IT systems
  • General network support and troubleshooting
  • Call handling: Answering customer queries directly on the phone where required and maintaining accurate records
  • Maintaining client databases with up-to-date solutions and keeping a clear record of all activities involved in the call tracking software. This is an auditable activity and must contain up-to-date records 
  • Installation of computers and peripheral devices (e.g. printers, scanners, mobile/smart phones)
  • Explaining technical issues in a clear way to non-technical clients
  • Answering the phone in a professional manner and, if relevant, passing on any information promptly

Where it leads

  • 90% of QA Apprentices secure permanent employment after finishing their apprenticeship
  • Additionally, there may be opportunities to undertake further apprenticeship training, as many of our programs offer ongoing development tracks

About Jansa IT

At Jansa IT we are committed to delivering excellence when dealing with all your IT needs.  Business’s face various challenges in running a successful business. The certainty of success comes from working with an IT company whose experience and expertise will move your business forward. The future of your business depends on how effectively you harness the power of technology.  Jansa IT have been assisting customers develop their business for over 15 years, through IT and technology exploitation. We achieve this by identifying solutions, designing, implementing and managing your IT needs.

Skills they're looking for

Communication skillsIT skillsCustomer care skills

Entry requirements

  • GCSE 3 of any subject (grade 4+ (A* - C)) — essential
  • GCSE Maths & English (grade 3+ (D or above)) — essential

Where you'll work

  • 790 Kenton Lane, Harrow, HA3 6AG

Similar apprenticeships