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IT Support Apprentice

Spark EPoS · Newcastle Upon Tyne · posted 23 October 2026

Wage
£17,000 a year
Hours
40 hours a week
Duration
1 Year 6 Months
Level
Advanced (Level 3)
Standard
Information communications technician (level 3)
Starts
27 November 2026
Closing date
20 November 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Learn robot mapping, navigation setup, route testing and environment calibration; use technical specifications and approved procedures
  • Assist with site surveys to understand customer environments, workflows and installation requirements
  • Prepare equipment for installations and help maintain stock records for robotic parts, consumables and replacement components
  • Travel with the team to support installation, configuration and commissioning of cleaning and service robots
  • Help configure charging stations, workstations, Android devices, relevant software and Wi-Fi connectivity
  • Help investigate hardware, software and connectivity faults using structured diagnostics and testing; escalate issues outside your competence
  • Support enquiries in person, by phone and through digital channels; record, prioritise and track issues against agreed service requirements
  • Support customer onboarding, user training and go-live activity, explaining routine operation clearly and keeping customers updated
  • Assist with planned maintenance, inspections, cleaning, firmware updates and basic component replacement after appropriate training
  • Follow security and data-handling procedures, support authorised access changes, and document installations, service work, tests and incidents

Your training

The programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.

Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments.

Where it leads

Successful completion may lead to an IT Support Technician, Robotics Support Technician or Field Robotics Support Engineer role, subject to performance and business requirements.

About Spark EPoS

SPARK EPoS provide electronic point of sale, robotics and AI-enabled solutions for hospitality and service-sector customers. Their robotics team deploys and supports cleaning and service robots, helping businesses use automation in their daily operations.

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsTeam working

Entry requirements

  • GCSE 3 of any subject (grade 4+ (A* - C)) — essential
  • GCSE Maths & English (grade 3+ (D or above)) — essential

Where you'll work

  • I6 CHARLOTTE SQUARE, ROOM 12, NEWCASTLE UPON TYNE, NE1 4XF

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