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IT Support Engineer Apprentice

Bubble IT Solutions LTD · Nottingham · posted 4 September 2026

Wage
£20,000 a year
Hours
37.5 hours a week
Duration
1 Year 5 Months
Level
Advanced (Level 3)
Standard
Information communications technician (level 3)
Starts
9 October 2026
Closing date
2 October 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Providing high-quality technical support via phone, email and ticketing systems
  • Logging and managing IT support requests
  • Troubleshooting software, hardware and connectivity issues
  • Supporting the resolution of 1st and 2nd line technical issues
  • Meeting key performance targets and service standards
  • Contributing to process and technical improvements
  • Work closely with colleagues to deliver excellent customer service

Your training

Why choose our Cloud Network Specialist apprenticeship?

QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware. A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services.

QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Follow a cloud-first curriculum, covering on-premises and cloud-enabled networking
  • Learn about core networking principles, including network addressing, cloud, virtualisation and security
  • Understand the principles, hardware, protocols and services that form part of on-premises, cloud and hybrid network architectures
  • Train with QA - the largest and leading provider for both Microsoft and AWS training
  • Learn technical content that aligns to, and is relevant to, employers and the market
  • Learn about DevOps methodologies and the fundamentals of databases and data migration

Tools and technologies learned: Learners will learn to use Microsoft Azure, AWS and Google Cloud.

Where it leads

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About Bubble IT Solutions LTD

Bubble IT is a trusted managed IT services provider supporting organisations across the UK with IT support, cyber security and cloud solutions. As a growing, family-run business, we’re passionate about providing expert support and building long-term relationships with our customers.

Skills they're looking for

Communication skillsIT skillsProblem solving skillsTeam workingUK driving licence

Entry requirements

  • GCSE 3 of any subject (grade 4+ (A* - C)) — essential
  • GCSE Maths & English (grade 3+ (D or above)) — essential

Where you'll work

  • 67 STATION ROAD, BEESTON, NOTTINGHAM, NG9 2AW

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