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IT Technician Apprentice

Concero UK Limited · Gerrards Cross · posted 21 October 2026

Wage
£16,000 a year
Hours
37.5 hours a week
Duration
1 Year 5 Months
Level
Advanced (Level 3)
Standard
Information communications technician (level 3)
Starts
25 November 2026
Closing date
18 November 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer
  • Management of problems to resolution for any network or equipment failures, including and not restricted to: software, hardware and infrastructure problems as defined by the SLA. This will include computers, servers, peripherals and cloud-based applications
  • Ensure that all systems, change request forms, service calls and queries used to carry out work activities are updated on a real time basis including the completion of detailed and accurate call notes
  • Act as point of contact regarding all technical issues with manufactures, suppliers, ISP and external support organisations
  • Manage day-to-day tasks, time and responsibilities to ensure that service levels are achieved, proactive maintenance and change implementation objectives are met
  • Proactively seek out changes that will add value for the customer and ensure the service is delivered in the most efficient and dynamic way
  • Identify and raise issues, escalate or resolve where required and offer solutions to queries providing a customer interface (using all means for communication tools) to ensure the best possible customer experience
  • Maintain a professional and effective working relationship with customers and work colleagues at all levels and at all times

Your training

The programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.

Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments.

Where it leads

90% of QA apprentices secure permanent employment after completing; this is 20% higher than the national average.

About Concero UK Limited

In 2008, James Morris and Bradley Clegg formed Concero to help design, build and support education organisations by delivering outstanding specialist technology services and solutions.

Skills they're looking for

Communication skillsIT skillsAttention to detailProblem solving skillsAdministrative skillsAnalytical skillsTeam workingInitiativeDriving licence

Entry requirements

  • GCSE English (grade 3+ (D or above)) — essential
  • GCSE Maths (grade 3+ (D or above)) — essential
  • GCSE Any subjecr (grade 4+ (A-C)) — desired
  • GCSE Any subject (grade 4+ (A-C)) — desired
  • GCSE Any subject (grade 4+ (A-C)) — desired

Where you'll work

  • Bull Lane, Chalfont St. Peter, Gerrards Cross, south Buckinghamshire, SL9 8RJ
  • Carswell Manor, Carswell, Faringdon, SN7 8PT

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