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IT Technician Apprentice

Riverside College Halton · Cheshire · posted 15 July 2026

Wage
£15,434 a year
Hours
37 hours a week
Duration
1 Year 6 Months
Level
Advanced (Level 3)
Standard
Information communications technician (level 3)
Starts
1 September 2026
Closing date
2 August 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

This is an entry-level apprenticeship role designed to develop practical technical skills and knowledge in a real-world IT support environment, leading to a recognised Level 3 qualification.

Technical Duties:

  • Provide first-line technical support to staff, students, and other users, both in person and remotely
  • Assist with the maintenance, repair, and configuration of computers, laptops, and other IT equipment
  • Install, configure, and update software applications, operating systems, and security patches as directed
  • Carry out routine hardware and software housekeeping, including virus/malware checks, file recovery, and backup verification
  • Assist in troubleshooting connectivity, software, and hardware issues, escalating complex problems to senior team members
  • Support basic network infrastructure tasks, including configuration of switches, Wi-Fi access points, and printers under supervision
  • Follow the college's cybersecurity procedures, including safe handling of data, reporting suspicious activity or potential incidents to a senior team member, and supporting basic security housekeeping tasks such as account tidying and patch checks
  • Help prepare and maintain IT equipment and consumables, including for teaching and learning spaces
  • Maintain accurate inventory records, conduct stock checks, and manage device loan records
  • Handle data and equipment in accordance with the college's data protection and security policies
  • Assist in the deployment of devices using endpoint management tools (e.g. Intune/SCCM) under supervision
  • Contribute to maintaining documentation, including asset registers and support logs

College Responsibilities: 

  • Actively promote Equality, Diversity, and Inclusion (EDI) in all aspects of the role
  • Apply the college's safeguarding policies and practices at all times to ensure the safety of learners and vulnerable adults
  • Represent the IT department professionally and contribute positively to the student experience
  • Comply with all college policies and procedures, including health and safety and data protection
  • Undertake any other reasonable duties as directed by the Head of IT Security & Infrastructure or IT Team Leaders

Personal Development: 

  • Actively engage with and complete all elements of the apprenticeship programme, including off-the-job training and end-point assessment
  • Take responsibility for your own learning and development, seeking guidance from colleagues and mentors
  • Attend relevant training, team meetings, and staff development activities as required
  • Keep up to date with developments in IT and emerging technologies relevant to the role

Your training

  • Information Communications Technician - Support Technician pathway Level 3
  • Fortnightly attendance at Riverside College, Widnes

Where it leads

The apprentice will be able to apply for roles internally within the college.

About Riverside College Halton

Riverside College is a further education college based over two sites in Widnes, Cheshire, England. This is a great opportunity to work in a College rated as 'Outstanding' by Ofsted.

Things to consider

The successful applicant will be required to complete an Enhanced DBS clearance prior to the start.  

A relevant Level 2 IT qualification or equivalent would be of interest, as well as information about personal projects or your interest in IT. 

Knowledge of Windows operating systems and Microsoft 365 applications, along with a basic understanding of computer hardware components and their function would be an advantage. Awareness of cybersecurity basics (e.g. phishing, password hygiene, malware) and a basic understanding of networking concepts (IP addressing, DHCP, DNS) or the willingness to learn these areas is also essential. You will also be expected to develop familiarity with IT support processes or service desk tools. 

Understanding and awareness of equality, diversity and safeguarding would be valued, as well as willingness to learn further within this area.

We reserve the right to close this opportunity after 1 week if we have received enough applications, and therefore recommend you make an application as soon as possible, rather than waiting until the planned closing date as we cannot guarantee the vacancy will remain open for the whole time planned. 

If you are applying with qualifications other than those listed in the entry requirements (GCSE's), please make sure you have obtained official evidence of equivalency from UK ENIC before the application closing date. Please note, if you are shortlisted for the post, we cannot progress your application any further without you providing evidence of this.   

At willingness to work flexible hours as required to support IT operations and the ability to travel between college sites as required will be required, alongside a commitment to completing all elements of the apprenticeship programme. 

Skills they're looking for

Communication skillsIT skillsAttention to detailTeam workingPatienceInterest in troubleshootingProfessional approachHelpfulInterpersonal skillsWritten communication skillsSelf motivatedGenuine enthusiasm for IT

Entry requirements

  • GCSE 4 GCSE's including Maths and English (grade Grades 9-4 (A-C)) — essential

Where you'll work

  • Kingsway, WIdnes, Cheshire, WA8 7QQ

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