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Jericho (The ReUsers/ WoodShack) Customer Service apprenticeship

The Jericho Foundation · Riland Industrial Estate · posted 3 November 2026

Wage
£12,480 a year
Hours
30 hours a week
Duration
1 Year 3 Months
Level
Intermediate (Level 2)
Standard
Customer service practitioner (level 2)
Starts
5 January 2027
Closing date
15 November 2026
Positions
2

Apply on the official government service →No Apprentice League account needed — we never gate applications.

On a daily basis you could be working in either/ or the ReUsers or the WoodShack

Specific tasks include but are not limited to:

Greeting customers as they enter the shop

Accepting new donations

Collecting wood from customers in the role as driver’s mate

Sorting and processing collected items

Assisting customers to find the products they are looking for

Dealing with customer queries

Serving customers on the till

Loading and unloading customers’ vehicles and our vans

Keeping the site clean and tidy and tidy and following strict Health and Safety procedures

Any other duties requested by the Line Manager

Your training

  • You will be supported to achieve a level 2 NVQ qualification in Customer Service
  • If you do not have a level 1 pass in English and maths, you will have be supported to achieve this. If you don't have a level 2 pass in English and maths, you will be supported to upskill to this level
  • This training will be delivered on a regular basis at the workplace by a Next Level Training assessor with time given to complete the coursework during work time

Where it leads

By the end of the apprenticeship, we will help you identify future career routes and with applications for jobs and/or other training courses.

About The Jericho Foundation

At JERICHO we use enterprise to change lives. We do this by running a diverse range of social enterprises and social projects which help people become fulfilled, skilled and employed.

Things to consider

Due to funding criteria, we can only consider applications from people who live within the boundary of the Royal Town of Sutton Coldfield.

There is a requirement to lift weights up to 16kg (female) or 25kg (male)

You should be aware that there are temperature fluctuations onsite due to the building and the requirement to work outside some of the time. Additional clothing will be provided where necessary.

Skills they're looking for

You will build work skills

Entry requirements

  • GCSE English (grade Grade 1-3 or equivalent FS) — desired
  • GCSE Maths (grade 1-3 or equivalent FS) — desired

Where you'll work

  • The ReUsers, Norris Way, Riland Industrial Estate, Sutton Coldfield, B75 7BB

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